Business Process Optimization

Business process optimization (BPO)

Streamlining your operations, improving the bottom line, and increasing speed and responsiveness

Deep expertise gleaned by overcoming hundreds of industry-specific obstacles

With a network of centers worldwide, a roster of stellar tech partners, a comprehensive bot and automation library, a team of Six Sigma Black Belts, and proprietary analytics tools, HGS is equipped and ready to support the ongoing or project-specific activities of your shared services teams (e.g., HR, finance), order and claims processing teams, and customer-facing teams (e.g., contact center, sales).

Back office solutions

HGS understands that achieving an exceptional customer experience at every point in the customer journey is not just about what happens in the front office. HGS back-office solutions combine strong competence in delivering business process transformation.

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B2B sales support

HGS sales support solutions are proven to save sales professionals time and drive cost-containment and revenue generation, with HGS teams dedicated to supporting your sales engine.

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Human resources outsourcing

Using cloud-based technologies and HR best practices gleaned from more than 400 human resources outsourcing (HRO) clients, HGS’s HRO services help identify and manage HR processes to become simplified, automated, and outsourced.

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