Business Process Optimization
Business process optimization (BPO)
Streamlining your operations, improving the bottom line, and increasing speed and responsiveness
Business Process Optimization
Streamlining your operations, improving the bottom line, and increasing speed and responsiveness
With a network of centers worldwide, a roster of stellar tech partners, a comprehensive bot and automation library, a team of Six Sigma Black Belts, and proprietary analytics tools, HGS is equipped and ready to support the ongoing or project-specific activities of your shared services teams (e.g., HR, finance), order and claims processing teams, and customer-facing teams (e.g., contact center, sales).
HGS understands that achieving an exceptional customer experience at every point in the customer journey is not just about what happens in the front office. HGS back-office solutions combine strong competence in delivering business process transformation.
HGS sales support solutions are proven to save sales professionals time and drive cost-containment and revenue generation, with HGS teams dedicated to supporting your sales engine.
Using cloud-based technologies and HR best practices gleaned from more than 400 human resources outsourcing (HRO) clients, HGS’s HRO services help identify and manage HR processes to become simplified, automated, and outsourced.
Automation experts, Six Sigma Black Belts, analytics platforms, 24/7 BPO processing capabilities
2020 Global Outsourcing 100®
10th year in a row
B2B Innovation Award
Best use of Self Service Technology
4th year in a row