Deep expertise gleaned by overcoming hundreds of industry-specific obstacles
With a network of centers worldwide, a roster of stellar tech partners, a comprehensive bot and automation library, a team of Six Sigma Black Belts, and proprietary analytics tools, HGS is equipped and ready to support the ongoing or project-specific activities of your shared services teams (e.g., HR, finance), order and claims processing teams, and customer-facing teams (e.g., contact center, sales).
HGS understands that achieving an exceptional customer experience at every point in the customer journey is not just about what happens in the front office. HGS back-office solutions combine strong competence in delivering business process transformation.
Using cloud-based technologies and HR best practices gleaned from more than 400 human resources outsourcing (HRO) clients, HGS’s HRO services help identify and manage HR processes to become simplified, automated, and outsourced.