The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to 85 consultants, outsource partners, and technology providers for superior performances in the past 12 months.
Disrupting the ERS industry
The easy-to-navigate, human-centric experience begins with a simple service request: the driver contacts customer service via SMS, mobile messaging, or calls for help. In the dispatching process, our platform will leverage a national network to get you the nearest and fastest tow truck. All parties benefit from real-time transparency with the ability to view the status of the tow in real-time. The bot also works to find the closest dealership and mechanic.
With real-time tracking, notifications, customer reviews, and real-time engagement in 40+ languages across the globe, Axle™ works quickly and efficiently to get stranded drivers back on the road.
For more, check out our case studies:
Smartbot solution captures info by guiding customers through simple Q&A session
Speeding up the ERS rental car replacement process with group messaging