Human element in automation

The Human Element in Automation: Augmenting Employee Potential

Automation is rekindling the age-old aspiration of organizations to attain the perfect blend of heightened productivity and increased efficiency. This fervent pursuit has led industries and businesses worldwide to warmly embrace automation and Artificial Intelligence (AI). While automation excels in streamlining repetitive, perilous, and monotonous tasks, the indispensable human touch remains vital for infusing ingenuity, strategic thinking, and creativity into every facet of a process.

Impact of IT automation/automation in the future

IT automation can be defined as a process where applications, tools/software, and systems replace repetitive tasks and reduce the dependency on manual handling. Automation of manual processes accelerates the speed and optimizes the quality of IT deliverables, respectively. Through IT automation, certain software or tools can carry out instructions in a repetitive mode so that the human staff can be engaged in strategic work.

In the future, we can expect to see zealous strides in the field of intelligent automation. Whether it is manufacturing and distribution or healthcare management and digital banking, tasks will be carried out by several super-intelligent machines and tools sans any human intervention. These executors will be adaptable and shall perform every task autonomously.

While automation can bring many fruits like heightened productivity, higher efficiency, and improved quality to the table, it will also increase the chances of workforce downsizing. This can severely impact a nation’s economy in a negative way and lead to gradual inflation.

Humans will continue to stay relevant and needed in the field of automation

Small enterprises spend a lot of their valuable time and resources on mundane chores when their primary focus should revolve around establishing a robust foundation and enhancing core competencies. In mid-sized companies, employees find themselves occupied by routine tasks, impeding the opportunity to harness their talents for strategic advancements that could bolster the company’s reputation. Meanwhile, larger organizations grapple with scalability and budgetary constraints, diverting attention from the important task of optimizing outdated workflows and computing systems.

Given the aforementioned scenarios that seem to hold true for the majority, it is reasonable to claim that the future of a business/organization hinges on its employees’ ability to cultivate work environments that foster productivity, systematic processes, and a feeling of fraternity. Moreover, businesses take flight based on new ideas and market demands. Automation is here to be the wind beneath the wings of new and amazing entrepreneurial concepts.

Can humans and automation co-exist?

Yes. Even if automation becomes more prevalent with each passing day, industries from all sectors will continue to need the sheer brilliance of human oversight that is capable of dealing with exceptions and unexpected situations. Additionally, human employees can offer creative input, make hard-hitting decisions, and solve complex business problems.

For instance, the customer service sector consistently presents demanding customer-facing positions. When it comes to these roles, human agents are the sole option because they possess the capacity to infuse empathy, comprehension, and a touch of personalized care into the customer experience journey.

The future of automation, undeniably, is going to be remarkable. With super-intelligent machines and tools poised to autonomously execute tasks across diverse sectors, streamlining of repetitive tasks and improvement in quality are inevitable. Yet, the prospect of workforce downsizing and its potential impact on economies cannot be ignored. Also, it’s important to remember that while automation excels in certain areas, the human touch remains irreplaceable in infusing ingenuity, strategic thinking, and creativity into various processes.

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