Customer experiences, business process optimization, and digital transformation
Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.
Contact center metrics help to measure the success of various activities performed by contact centers. They also shed light on areas that need improvement. Read along to know about the most important contact center metrics and KPIs.
ChatGPT is AI’s recent gift to mankind. Out of the many sectors it has positively impacted, one of them is customer service. Know more about how it can be used to improve customer experience journeys here.
A successful and fulfilling customer experience journey can ensure happy and satisfied customers. Here are the 5 essential stages crucial to a smooth and strong CX journey.
ChatGPT is the most advanced chatbot that humans have seen till date. Will ChatGPT lessen the load on human resources or downsize the human workforce? Read along to understand its implications and applications in depth.
Customer engagement software is a tool that helps contact center agents fetch, track, and analyze customer behavior throughout this journey.
Professionals from different sectors are debating whether AI powered tools should be used to replace human resources or should be uprooted in every way, but the customer service industry has concluded that these tools will come in handy to improve CX.
From conversational chatbots to automated ticket creation, Artificial Intelligence has reformed customer service in a better way. With the help of AI, agents can offer personalized services to their customers leading to brand loyalty and higher numbers of customer retention.
As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.
Customer engagement allows customers to interact with a brand on preferred channels for both B2B and B2C businesses, allowing for ease of communication of opinions, concerns and reviews.
Most people confuse call centers and contact centers to be the same thing. In reality, call centers are part of a bigger set called contact centers.
Social media introduced a whole new democracy that allows people to follow whom they view as influencers and connect with them. Users can see what their peers are saying or are currently into, which serves as a guide to how consumers ultimately spend their money.
Happy and motivated contact center agents help to succeed in CX across various platforms. Here are 10 actionable tips to keep them motivated in the long run.
Up your social media marketing game with ChatGPT. It can help you with a number of things such as creating content calendars, finding relevant keywords and hashtags, and articulating best responses for all social media platforms.
Marketing comes with its own set of challenges, and social media engagement is no exception.
AI in contact centers solves customer issues with quick resolutions that are made possible through predictive and analytical AI software.
Similar to OpenAI’s ChatGPT, Google Bard (named as a storyteller) is the latest experimental AI-powered chatbot that can respond to various queries and requests in a conversational manner.
Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
We have put together a comprehensive list of the top customer experience goals that you can set for your business and fast-track success.
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