Healthcare systems can better manage denied claims by investing in the front office, improving coding and documentation with technology, improving denial turnaround times, and developing distinct workflows for denials and rejections.
https://hgs.cx/wp-content/uploads/2020/07/measuringinhealthcare.jpg9381656Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2020-07-10 15:37:512021-06-09 17:04:534 ways that healthcare systems can manage denied claims
Understand how artificial intelligence improves customer experience during a crisis, while simultaneously empowering the workforce.
https://hgs.cx/wp-content/uploads/2020/11/abstract02.jpg7201280Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2020-06-18 01:19:252021-05-31 14:35:17Accelerating AI during COVID: Getting more bang from your bots
Cognitive contact centers use artificial intelligence (AI) to create better customer experiences, improve operational efficiencies, and drive revenue.
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg443704Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2020-02-05 11:10:082021-05-05 15:05:19Cognitive contact center: Using AI to improve the customer experience
Healthcare has room to grow in providing a B2C social media experience for members/patients and, for several reasons, should pick up the pace of adoption.
https://hgs.cx/wp-content/uploads/2020/02/physicianHoldingPhone.jpg9651524Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2020-02-05 11:02:302021-06-08 15:28:40Picking up the pace: Healthcare’s evolution to social media
A CIO’s guide for choosing the right cloud services provider. This blog walks you through an in-depth comparison between AWS, IBM Cloud, Microsoft Azure, and Oracle Cloud.
https://hgs.cx/wp-content/uploads/2020/03/How-to-choose-the-right-cloud-service-provider-for-your-organization-feature.jpg506804Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2019-03-20 09:04:392021-05-06 12:21:20How to choose the right cloud service provider for your organization
Are you harnessing the benefits of your social media customer care? Simply put, it’s well worth your investment as a leading engagement channel for today’s optimized CX. In fact, out of 7.7 billion total world population, 3.2 billion use social media—more than 1/3, according to research. And this demographic is estimated to grow 3 billion […]
https://hgs.cx/wp-content/uploads/2018/11/Millennials-on-phones.jpg274411Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2018-11-20 22:16:492021-05-06 11:14:48Best-in-Class Social Media Customer Care: What Our Experts Want You to Know
If I was paid a £ for every time “reduce cost” was the answer to my question, “Why do you want to outsource?,” I think I could be sunning myself on a yacht rather than writing this post! Therefore, it came as a big surprise that in a recent survey of over 500 executives from […]
https://hgs.cx/wp-content/uploads/2018/10/Brian-on-a-Yacht_blog-sized-1.jpg274441Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2018-10-10 19:07:342021-05-07 16:18:29Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!
To keep up with the demands of organizations’ ever-changing business and modern customers, more IT departments are turning to the cloud for solutions. A cloud strategy helps ensure that businesses are able to take advantage of the cost savings, speed to market, flexibility, scalability and integration capabilities that only the cloud can provide. A regimented […]
00Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2018-09-06 09:11:302021-05-06 12:17:05Why leverage cloud and how to get rolling
By Graham Brown, Chief Sales and Marketing Officer, HGS Europe How do most companies price the cost of the service they provide to another company? Let’s consider the contact centre as a classic example. When one company asks a service company for a proposal and quote, what are the fundamentals that they need to include […]
https://hgs.cx/wp-content/uploads/2018/07/robot.jpg270405Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2018-07-25 11:47:172021-05-07 16:10:45Can Companies Continue To Price Services Using FTE and Headcount?
Hyper-Personalizations is the marketer’s agenda in 2018. Hyper-Personalization aims to bring together content, customer data, and omnichannel customer experience touchpoints to set stage for a personal connect between brands and individual customers.
https://hgs.cx/wp-content/uploads/2020/03/What-is-Hyper-Personalization-feature.jpg440699Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2018-04-11 07:46:052021-05-05 16:04:44What is hyper-personalization?
With mobility now becoming an essential element of personal and corporate lives, companies are scrambling to identify a strategy that enables them to mobilize their corporate systems. Both customers and employees now demand modernization of backend operations so they can achieve high efficiencies.
https://hgs.cx/wp-content/uploads/2021/02/mobile-phone-business.jpg546497Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2017-08-15 11:41:382021-05-06 12:04:389 Steps to defining an enterprise mobile strategy
2017 is the year of collaboration between man and machine to deliver the next generation of CX. At our April 19 webinar, Combining Bots and Brains to Transform the Customer Experience, HGS team members Chris Lord, Global Head of DigiCX, Marketing, Strategy and Growth, and Mandeep Singh Kwatra, VP Solutions and Capabilities, provided key insights into […]
https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg00Virgil Wonghttps://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svgVirgil Wong2017-04-26 07:39:022021-05-31 10:41:22Combining Bots and Brains to Transform CX: Your Questions, Answered