Achieve growth and customer retention by controlling AHT and CSAT numbers

INFOGRAPHIC: Achieving Growth and Customer Retention by Controlling AHT and CSAT

This health and wellness client needed to elevate their CX to another level. Their primary objectives were to reduce Average Handling Times (AHT), enhance Customer Satisfaction (CSAT), maintain their existing customer base, and drive unprecedented growth in both current and new markets.

BPM Provider Increased Overall CX with Skill-Based Routing and Real-Time AHT Monitoring

Achieving growth through AHT and CSAT wins_infographic

HGS’s efforts yielded exceptional results which include a remarkable $6 million increase in revenue within a year, a 46% reduction in Average Handling Time (AHT), and an impressive 34% retention rate.

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