This health and wellness client needed to elevate their CX to another level. Their primary objectives were to reduce Average Handling Times (AHT), enhance Customer Satisfaction (CSAT), maintain their existing customer base, and drive unprecedented growth in both current and new markets.
HGS’s efforts yielded exceptional results which include a remarkable $6 million increase in revenue within a year, a 46% reduction in Average Handling Time (AHT), and an impressive 34% retention rate.
Recent blog posts:
https://hgs.cx/wp-content/uploads/2023/12/Google-Gemini-_1650-x-580-px_.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-12-08 07:29:452023-12-08 10:30:53What is Google Gemini? How to use it? Features and Limitations
https://hgs.cx/wp-content/uploads/2023/12/blog-banner-customer-cyber-security.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-12-08 04:38:032023-12-08 04:38:12Customer-focused Cybersecurity Remains a Top Focus
https://hgs.cx/wp-content/uploads/2023/12/blog-banner-financial-report.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-12-07 04:30:182023-12-07 04:30:26Navigate the Balance between Customer Data Transparency and Hyper-Personalization
https://hgs.cx/wp-content/uploads/2023/11/blog-banner-cyber-security.webp 581 1651 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-11-28 04:31:102023-12-04 22:54:36Strengthen Your Digital Defense with Cybersecurity Experts-on-DemandGlobal Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
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INFOGRAPHIC: Experts-on-Demand Drives CSAT Success for Tech Leader