ISO recertification audit process
On 14th October 2022 in Bangalore, the auditors from TUV Rheinland announced the continuation of ISO 9001:2015 and ISO 27001:2013 certifications for all the HGS delivery centers that are currently under the scope of certification.
The recertification process involved full-fledged onsite and remote audits for HGS Canada, HGS Philippines, and HGS India sites, along with management representative audits for HGS UK, HGS USA, and HGS Jamaica.
The internal audit team met with the delivery, revenue and procurement, Human Resources, Facilities, IT Infrastructure, Compliance and Governance, and our Senior Leadership team to compose a new Corrective Actions Preventative Actions (CAPA) report, which was shared with the external auditors along with the Management Review deck as evidence. Based on the interview, the deck, and the CAPA report, the external auditors verified that all requirements needed for recertification were met.
As per the suggestions of the auditors at TUV Rheinland, HGS will continue to work towards addressing the improvement areas in our management systems with help from the Business Excellence and Transformation Function, Operations, and shared/support services teams.