Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-GPT-data-privacy.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-31 05:52:372023-05-31 05:53:26Is data privacy at risk with ChatGPT?
Contact center metrics help to measure the success of various activities performed by contact centers. They also shed light on areas that need improvement. Read along to know about the most important contact center metrics and KPIs.
https://hgs.cx/wp-content/uploads/2021/10/blog-banner-contact-center-KPI.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-29 07:50:152023-05-29 07:50:2412 Vital metrics and KPIs to measure contact center performance
ChatGPT is AI’s recent gift to mankind. Out of the many sectors it has positively impacted, one of them is customer service. Know more about how it can be used to improve customer experience journeys here.
A successful and fulfilling customer experience journey can ensure happy and satisfied customers. Here are the 5 essential stages crucial to a smooth and strong CX journey.
ChatGPT is the most advanced chatbot that humans have seen till date. Will ChatGPT lessen the load on human resources or downsize the human workforce? Read along to understand its implications and applications in depth.
https://hgs.cx/wp-content/uploads/2023/05/blog-banner-chatGPT-implications.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-05-01 02:55:422023-06-01 17:56:08The rise of ChatGPT: Implications and applications of conversational AI
Professionals from different sectors are debating whether AI powered tools should be used to replace human resources or should be uprooted in every way, but the customer service industry has concluded that these tools will come in handy to improve CX.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-ChatGPT-for-better-performance.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-04-24 03:36:302023-06-01 18:13:50Using AI for customer experience insights
From conversational chatbots to automated ticket creation, Artificial Intelligence has reformed customer service in a better way. With the help of AI, agents can offer personalized services to their customers leading to brand loyalty and higher numbers of customer retention.
As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.
Customer engagement allows customers to interact with a brand on preferred channels for both B2B and B2C businesses, allowing for ease of communication of opinions, concerns and reviews.
Social media introduced a whole new democracy that allows people to follow whom they view as influencers and connect with them. Users can see what their peers are saying or are currently into, which serves as a guide to how consumers ultimately spend their money.
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-SM-marketing.webp5801560Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-03-28 04:46:452023-05-29 08:05:22The evolution of social media marketing in business
https://hgs.cx/wp-content/uploads/2023/03/10-actionable-tips-to-motivate-your-contact-center-agents.webp5801650Sucheta Sinhahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSucheta Sinha2023-03-24 04:01:182023-03-29 13:31:5310 actionable tips to motivate your contact center agents
Up your social media marketing game with ChatGPT. It can help you with a number of things such as creating content calendars, finding relevant keywords and hashtags, and articulating best responses for all social media platforms.
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-ChatGPT-SM-warrior.webp5801650Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2023-03-20 13:10:382023-04-19 21:58:25ChatGPT – a social media warrior
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-communication-challenges.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-03-01 07:17:242023-03-27 18:45:07Top 5 challenges of social media engagement
The 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. evaluated 26 providers across four quadrants: Digital Operations, AI & Analytics, Work From Home Services, and Social Media CX Services. In late 2022, HGS was ranked as one of the top 5 Leaders in all four categories.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-ISG-provider-Lens.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-28 01:48:332023-03-28 07:15:41HGS ranked as a leader in all four quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-AI-in-contact-center.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-13 02:58:482023-02-13 02:58:5715 benefits of using AI in contact centers
Similar to OpenAI’s ChatGPT, Google Bard (named as a storyteller) is the latest experimental AI-powered chatbot that can respond to various queries and requests in a conversational manner.
https://hgs.cx/wp-content/uploads/2023/02/Google-Bard-Webp-scaled.webp9152560Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-10 01:35:172023-04-12 10:21:10What is Google Bard AI? How to use it? Features, use cases, and limitations
Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-agent-collaboration.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-06 02:30:022023-02-20 11:54:31What is agent collaboration and its impact on CX?
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-contact-center-analytics.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-02-02 03:58:092023-06-03 11:01:42What is contact center analytics? Here’s everything you need to know
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CDP-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-23 02:56:352023-06-03 11:02:53How to measure the performance of a Customer Data Platform
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-HGS-thought-leader.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-18 02:46:582023-02-01 14:57:43Using empathy, understanding and experience to lead
https://hgs.cx/wp-content/uploads/2023/01/blog-feature-call-center-skills.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-16 02:56:162023-01-16 02:56:24What are the top contact center skills for agents and managers?
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CC-growth-center.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-10 01:20:592023-02-03 02:17:08How to generate more revenue through your contact center
Is data privacy at risk with ChatGPT?
Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.
12 Vital metrics and KPIs to measure contact center performance
Contact center metrics help to measure the success of various activities performed by contact centers. They also shed light on areas that need improvement. Read along to know about the most important contact center metrics and KPIs.
5 Ways ChatGPT improves customer experience
ChatGPT is AI’s recent gift to mankind. Out of the many sectors it has positively impacted, one of them is customer service. Know more about how it can be used to improve customer experience journeys here.
The 5 essential stages of a strong CX journey
A successful and fulfilling customer experience journey can ensure happy and satisfied customers. Here are the 5 essential stages crucial to a smooth and strong CX journey.
The rise of ChatGPT: Implications and applications of conversational AI
ChatGPT is the most advanced chatbot that humans have seen till date. Will ChatGPT lessen the load on human resources or downsize the human workforce? Read along to understand its implications and applications in depth.
4 Important functionalities in customer engagement software
Customer engagement software is a tool that helps contact center agents fetch, track, and analyze customer behavior throughout this journey.
Using AI for customer experience insights
Professionals from different sectors are debating whether AI powered tools should be used to replace human resources or should be uprooted in every way, but the customer service industry has concluded that these tools will come in handy to improve CX.
How AI powered calls can improve customer experience
From conversational chatbots to automated ticket creation, Artificial Intelligence has reformed customer service in a better way. With the help of AI, agents can offer personalized services to their customers leading to brand loyalty and higher numbers of customer retention.
5 Essential contact center capabilities for improved CX
As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.
6 Simple ways to achieve quality customer engagement
Customer engagement allows customers to interact with a brand on preferred channels for both B2B and B2C businesses, allowing for ease of communication of opinions, concerns and reviews.
Call Center vs. Contact Center: 6 key differences
Most people confuse call centers and contact centers to be the same thing. In reality, call centers are part of a bigger set called contact centers.
The evolution of social media marketing in business
Social media introduced a whole new democracy that allows people to follow whom they view as influencers and connect with them. Users can see what their peers are saying or are currently into, which serves as a guide to how consumers ultimately spend their money.
10 actionable tips to motivate your contact center agents
Happy and motivated contact center agents help to succeed in CX across various platforms. Here are tips to keep them motivated.
ChatGPT – a social media warrior
Up your social media marketing game with ChatGPT. It can help you with a number of things such as creating content calendars, finding relevant keywords and hashtags, and articulating best responses for all social media platforms.
Top 5 challenges of social media engagement
Marketing comes with its own set of challenges, and social media engagement is no exception.
HGS ranked as a leader in all four quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report
The 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. evaluated 26 providers across four quadrants: Digital Operations, AI & Analytics, Work From Home Services, and Social Media CX Services. In late 2022, HGS was ranked as one of the top 5 Leaders in all four categories.
15 benefits of using AI in contact centers
AI in contact centers solves customer issues with quick resolutions that are made possible through predictive and analytical AI software.
What is Google Bard AI? How to use it? Features, use cases, and limitations
Similar to OpenAI’s ChatGPT, Google Bard (named as a storyteller) is the latest experimental AI-powered chatbot that can respond to various queries and requests in a conversational manner.
What is agent collaboration and its impact on CX?
Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.
What is contact center analytics? Here’s everything you need to know
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
How to measure the performance of a Customer Data Platform
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
Using empathy, understanding and experience to lead
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
What are the top contact center skills for agents and managers?
We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
How to generate more revenue through your contact center
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.