The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CDP-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-23 02:56:352023-01-23 02:56:45How to measure the performance of a Customer Data Platform
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-HGS-thought-leader.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-18 02:46:582023-01-25 10:51:09HGS adding value as thought leaders
https://hgs.cx/wp-content/uploads/2023/01/blog-feature-call-center-skills.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-16 02:56:162023-01-16 02:56:24What are the top contact center skills for agents and managers?
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-gameboard.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2023-01-03 01:24:082023-01-18 02:59:43The top 5 customer experience goals to set for your business
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Agent-training-opps.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-30 01:08:182023-01-12 01:10:48How knowledge base tools boost contact center agent training
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The latest development and buzz around ChatGPT has certainly made it a potential major player in the world of NLP. Learn more about this text-based AI tool.
https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg00Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-19 00:40:122023-01-06 12:31:19ChatGPT explained: What are its benefits and limitations?
Today’s stressors have forced contact centres in the UK to reevaluate their IT solutions for vulnerable customers. An HGS technology arc (architecture roadmap) that features a people-first, CX platform (such as one by MaxContact) can help advisers relax and focus to better connect with high-needs customers now and as their needs evolve or dissipate.
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp5801650Kimberly Douhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKimberly Dou2022-12-16 10:46:192022-12-19 08:33:41CX technology for supporting the UK’s most vulnerable customers
AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.
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https://hgs.cx/wp-content/uploads/2022/12/blog-banner-unrecognizable-candidates.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-06 01:32:102022-12-06 01:32:19HGS joins the Everest Group pledge
Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-omnichannel-CX.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-12-05 03:31:092023-01-10 06:49:03The significance of omnichannel CX in business
We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg8001200Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-12-01 06:30:322022-12-01 09:15:47Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution
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https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Automation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-21 00:11:382022-11-21 00:11:45Estimate ROI and automation benefits with a LeanOps Assessment
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-2.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-16 23:36:102023-01-17 03:00:08HGS Agent X – A game-changing contact center software
In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.
The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-09 01:15:212023-01-10 06:58:41The need for a game-changing contact center software
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Strong control over agent performance boosts customer engagements and business revenues. Learn how you can improve contact center productivity with HGS Agent X.
https://hgs.cx/wp-content/uploads/2022/11/AgentX-productivity-P2-blog-banner.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-07 02:55:212023-01-10 07:00:368 ways HGS Agent X can improve contact center productivity
One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
Gamification introduces dynamic ways to get employees excited and motivated about their work boosting productivity and ensuring they are on top of their game.
https://hgs.cx/wp-content/uploads/2022/10/agent-x-productivity-blog-banner.jpg5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-27 01:51:082023-01-10 07:04:14Measuring contact center productivity with HGS Agent X
How to measure the performance of a Customer Data Platform
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
HGS adding value as thought leaders
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
What are the top contact center skills for agents and managers?
We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
What transforms contact centers into growth centers?
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
The top 5 customer experience goals to set for your business
We have put together a comprehensive list of the top customer experience goals that you can set for your business and fast-track success.
How knowledge base tools boost contact center agent training
While traditional agent training methods are important, knowledge management tools can ease contact center agent training and onboarding.
How to improve agent productivity during remote working
There’s a whole new playbook being adopted with a notable focus on agent productivity in remote working and hybrid working environments.
ChatGPT explained: What are its benefits and limitations?
The latest development and buzz around ChatGPT has certainly made it a potential major player in the world of NLP. Learn more about this text-based AI tool.
CX technology for supporting the UK’s most vulnerable customers
Today’s stressors have forced contact centres in the UK to reevaluate their IT solutions for vulnerable customers. An HGS technology arc (architecture roadmap) that features a people-first, CX platform (such as one by MaxContact) can help advisers relax and focus to better connect with high-needs customers now and as their needs evolve or dissipate.
How to ramp up VoC programs with AI and contact center automation?
AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.
HGS joins the Everest Group pledge
HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
The significance of omnichannel CX in business
Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.
Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution
We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
What is autonomous CX – Is it different from CX automation?
The customer service industry is notably progressing from adopting CX automation to autonomous CX.
5 Ways Rewarding Employee Experience Improves CX
As per research, companies that provide better employee experiences are able to deliver better CX as compared to their competitors.
Estimate ROI and automation benefits with a LeanOps Assessment
It is strongly recommended to estimate the ROI and automation benefits before implementing automation. Learn more about LeanOps Assessment.
HGS Agent X – A game-changing contact center software
HGS Agent X is an AI-powered cloud contact center software that allows enterprises to quickly deploy scalable and flexible contact centers.
I Build for the Future – Episode 1
In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.
The need for a game-changing contact center software
The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.
HGS continues ISO 9001:2015 and ISO 27001:2013 certifications
HGS successfully passed the ISO recertification audit under the One-HGS scope without any non-conformities.
8 ways HGS Agent X can improve contact center productivity
Strong control over agent performance boosts customer engagements and business revenues. Learn how you can improve contact center productivity with HGS Agent X.
Hola, Bonjour, Guten Tag…
One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
4 innovative ways gamification drives success in business
Gamification introduces dynamic ways to get employees excited and motivated about their work boosting productivity and ensuring they are on top of their game.
Measuring contact center productivity with HGS Agent X
Operational efficiency and productivity are easily achievable with the help of tried-and-tested improvements offered by contact center solutions.