https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Automation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-21 00:11:382022-11-21 00:11:45Estimate ROI and automation benefits with a LeanOps Assessment
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-2.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-16 23:36:102022-11-25 01:35:50HGS Agent X – A game-changing contact center software
In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.
The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-1.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-09 01:15:212022-11-16 23:53:00The need for a game-changing contact center software
https://hgs.cx/wp-content/uploads/2022/11/Blog-ISO-certifications.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-08 00:39:562022-11-30 11:20:58HGS continues ISO 9001:2015 and ISO 27001:2013 certifications
Strong control over agent performance boosts customer engagements and business revenues. Learn how you can improve contact center productivity with HGS Agent X.
https://hgs.cx/wp-content/uploads/2022/11/AgentX-productivity-P2-blog-banner.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-11-07 02:55:212022-11-16 23:59:468 ways HGS Agent X can improve contact center productivity
One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
Gamification introduces dynamic ways to get employees excited and motivated about their work boosting productivity and ensuring they are on top of their game.
https://hgs.cx/wp-content/uploads/2022/10/agent-x-productivity-blog-banner.jpg5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-27 01:51:082022-11-02 14:52:03Measuring contact center productivity with HGS Agent X
How fast can an organization really move from a Proof of Concept (PoC) to an established Center of Excellence (CoE) and reap benefits from the implementation of RPA?
While personalized customer experience is possible through a traditional contact center, agent augmentation is unlocking new opportunities in the CX space.
With the well documented talent shortage across the globe combined with the cost-of-living crisis and impending recession requires businesses to hold their nerve and continue on the path to digital transformation that became a business imperative during the Covid-19 pandemic. A well-designed technology ecosystem that provides the right balances of tech and talent will create a competitive advantage and enable business to thrive whilst many may struggle to survive.
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-business-innovation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-10-11 03:39:342022-11-02 14:54:39Adopt the right approach to business innovation
A business requires attention across multiple facets, but when stretched too thin, brand reputation can suffer. Find out how you can build your brand image.
https://hgs.cx/wp-content/uploads/2022/09/Blog-banner-brand-reputation.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-09-27 03:38:112022-09-27 04:03:24How to elevate the brand reputation of a business
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Cultral-fit.webp5801650Syeda Rushdahttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgSyeda Rushda2022-08-26 15:23:212022-09-02 15:22:00Cultural fit – A critical piece to digital transformation RFPs
While we remain agnostic when expanding customer experience (CX) technologies, it is important that we highlight the creative and new approaches in the CX tech marketspace. Zendesk recently released their customer research report,“CX Trends 2022” and interestingly these insights play on achieving more during a financial downturn by focusing on the customer, rather than taking resource and investment away from service delivery.
RPA implementation programs can take longer than you think and depend on their complexity and other factors. Learn more about typical RPA implementation timelines.
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-robotic-process-automation-new.webp5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-25 00:01:002022-08-10 03:54:47How to determine a definitive timeline for RPA implementation
In February 2022, HGS Digital received the ISO 9001 and ISO 27001 certifications, paving the way for ample future opportunities globally. ISO, also known as the International Organization for Standardization, is the world’s premier standards certifier that develops international standards that support innovation and provide solutions to global challenges.
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg5801650Krishna Kumarhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgKrishna Kumar2022-07-18 04:54:002022-08-09 23:02:07HGS Digital earns ISO 9001 and ISO 27001 certifications
June 2022 was an exciting month for our nearshore delivery centers in the Caribbean. HGS Jamaica celebrated its 10-year anniversary, punctuated by a fun-filled party broadcasted over live video feed. The event featured two standout employees who have supported a banking client since HGS began operating on the enchanting tropical isle in 2012.
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp5801650Michelle Caddey Macleanhttps://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svgMichelle Caddey Maclean2022-07-15 03:09:002022-07-15 13:15:56One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica
5 Ways Rewarding Employee Experience Improves CX
As per research, companies that provide better employee experiences are able to deliver better CX as compared to their competitors.
Estimate ROI and automation benefits with a LeanOps Assessment
It is strongly recommended to estimate the ROI and automation benefits before implementing automation. Learn more about LeanOps Assessment.
HGS Agent X – A game-changing contact center software
HGS Agent X is an AI-powered cloud contact center software that allows enterprises to quickly deploy scalable and flexible contact centers.
I Build for the Future – Episode 1
In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.
The need for a game-changing contact center software
The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.
HGS continues ISO 9001:2015 and ISO 27001:2013 certifications
HGS successfully passed the ISO recertification audit under the One-HGS scope without any non-conformities.
8 ways HGS Agent X can improve contact center productivity
Strong control over agent performance boosts customer engagements and business revenues. Learn how you can improve contact center productivity with HGS Agent X.
Hola, Bonjour, Guten Tag…
One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
4 innovative ways gamification drives success in business
Gamification introduces dynamic ways to get employees excited and motivated about their work boosting productivity and ensuring they are on top of their game.
Measuring contact center productivity with HGS Agent X
Operational efficiency and productivity are easily achievable with the help of tried-and-tested improvements offered by contact center solutions.
From POC to COE with RPA Implementation
How fast can an organization really move from a Proof of Concept (PoC) to an established Center of Excellence (CoE) and reap benefits from the implementation of RPA?
The future of CX starts with agent augmentation
While personalized customer experience is possible through a traditional contact center, agent augmentation is unlocking new opportunities in the CX space.
Maintaining customer relationships in a cost-of-living crisis
With the well documented talent shortage across the globe combined with the cost-of-living crisis and impending recession requires businesses to hold their nerve and continue on the path to digital transformation that became a business imperative during the Covid-19 pandemic. A well-designed technology ecosystem that provides the right balances of tech and talent will create a competitive advantage and enable business to thrive whilst many may struggle to survive.
Adopt the right approach to business innovation
Innovation should be considered a critical business process for one straightforward reason—value.
Employee attrition—Exploring the post-pandemic landscape
In 2020, mass layoffs, high rate of attrition, and uncertainty were still looming over the workforce across industries.
How to elevate the brand reputation of a business
A business requires attention across multiple facets, but when stretched too thin, brand reputation can suffer. Find out how you can build your brand image.
HGS Agent X – A seamless customer 360-degree experience
A customer 360-degree view creates a unified solution for businesses by compiling all the customer touchpoints into a single profile & optimizing CX.
Cultural fit – A critical piece to digital transformation RFPs
Philosophical differences in operation and decision-making or the lack of cultural fit with the organization ultimately become frustrating hurdles.
Chatbots: A customer experience relic
Chatbots are evolving toward building an intelligent user-engagement hub. Read more about the latest trends and advancements in this domain.
AI take-aways from the Zendesk “CX Trends 2022” report
While we remain agnostic when expanding customer experience (CX) technologies, it is important that we highlight the creative and new approaches in the CX tech marketspace. Zendesk recently released their customer research report,“CX Trends 2022” and interestingly these insights play on achieving more during a financial downturn by focusing on the customer, rather than taking resource and investment away from service delivery.
An internal checklist for RPA implementation
Learn about process assessment, RPA vendor selection, BCP, change management, and the other boxes you need to tick before implementing RPA.
How to determine a definitive timeline for RPA implementation
RPA implementation programs can take longer than you think and depend on their complexity and other factors. Learn more about typical RPA implementation timelines.
HGS Digital earns ISO 9001 and ISO 27001 certifications
In February 2022, HGS Digital received the ISO 9001 and ISO 27001 certifications, paving the way for ample future opportunities globally. ISO, also known as the International Organization for Standardization, is the world’s premier standards certifier that develops international standards that support innovation and provide solutions to global challenges.
One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica
June 2022 was an exciting month for our nearshore delivery centers in the Caribbean. HGS Jamaica celebrated its 10-year anniversary, punctuated by a fun-filled party broadcasted over live video feed. The event featured two standout employees who have supported a banking client since HGS began operating on the enchanting tropical isle in 2012.