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Customer experiences, business process optimization, and digital transformation
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Unlocking Efficiency and Agility: The Power of End-to-End Cloud Solutions for Businesses
Discover the brilliance of cloud technology and its transformative power. Learn how end-to-end cloud solutions benefit organizations of all sizes, providing advantages like data backup, remote collaboration, robust security, easy maintenance, and cost-effective management.
How Generative AI is Revolutionizing Information Retrieval
Generative AI is transforming the landscape of information retrieval across diverse industries and opening new possibilities in knowledge management.
Knowledge Sharing in the Era of AI
Combining AI and knowledge sharing improves interactions among employees and creates new knowledge that contributes to organizational performance.
From GPT-1 to GPT-4: A Look at the Evolution of Generative AI
ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.
6 Ways Data Analytics is Enhancing Customer Experience
Data analytics can help to enhance CX journeys by providing real-time data. Customer service teams can analyze this data and work on the areas that need improvement. Additionally, companies can use this analytical data to devise strategies that ensure personalized customer engagement and predict upcoming trends.
Enhancing CX with Experts-on-Demand
By hiring experts on demand, companies can gain a myriad of advantages such as flexibility in terms of scalability, zero set-up cost, punctual deliveries, quality of work, and most importantly, the freedom and skill to craft CX journeys that are personal, effective, and ensure customer retention in the long run.
Social Media Reputation Management: Lessons on Brand Image
Maintaining a positive and proactive mindset goes a long way in social media reputation management. Learn how to enhance your online presence.
7 Ways ChatGPT Enhances the Performance of Contact Center Agents
Contact center agents undeniably form the core of any customer service team. While they consistently demonstrate a wide range of skills and abilities, ChatGPT has the potential to streamline their tasks and elevate their performance in various ways. Supporting and undertaking omnichannel communications and automating tasks are some of the ways ChatGPT helps contact center agents.
Top 8 ChatGPT Prompts for CX Improvement
ChatGPT prompts allow for conversations to flow seamlessly between generative AI and humans. Learn the top ChatGPT prompts to improve your CX.
10 Important Factors that Guarantee Customer-Centricity in the Long Run
Businesses that stick to being customer-centric under all circumstances are sure to gain more in terms of customer loyalty and revenue than their competitors. Customer centricity also holds great strategic value as it guarantees customer retention in the long run.
Scaling Business Through On-Demand Expertise
Running a tech or IT company requires a suitable infrastructure, skilled manpower, regular maintenance, and many more things that cost money. Hiring experts on demand is a cost-effective way to meet goals and scale a business to newer heights. Read more to know how you can expand your set-up and take in more orders through on-demand expertise.
Intelligent Automation is Transforming the Customer Service Industry
In the past few years, the customer service industry has emerged to be a huge support system for product-based as well as service-based enterprises. Lately, our support agents have been facing flak due to incompetency in managing large volumes of requests across multiple channels. Intelligent automation can solve this problem by undertaking menial tasks that consume time and energy so that agents can focus more on the strategic aspect of a customer’s experience journey.
The Benefits of Generative AI
When it comes to customer service, lately, the brilliance of ChatGPT is hailed over what our human agents bring to the table. Even though ChatGPT can help to accelerate the process in many ways, it is imperative to remember that customer service mostly relies on empathetic and personalized interactions. This is why contact center agents are irreplaceable and most companies are moving ahead with an approach that involves a human + digital experience.
Contact Center Agents vs. ChatGPT
When it comes to customer service, lately, the brilliance of ChatGPT is hailed over what our human agents bring to the table. Even though ChatGPT can help to accelerate the process in many ways, it is imperative to remember that customer service mostly relies on empathetic and personalized interactions. This is why contact center agents are irreplaceable and most companies are moving ahead with an approach that involves a human + digital experience.
Data Privacy: World War II Shaped the Evolution of Privacy Laws
Data privacy has been the subject of many debates and lawmakers across the globe, predominantly the U.S. and Europe have taken sincere steps to ensure an individual’s right to privacy. Read more to know how the occurrence of World War II led to substantial work towards privacy laws about 133 years ago.
The Benefits of Data Engineering
Data engineering is a crucial step for companies that solely run on data. It is used for producing data in a form that can be helpful for making important business decisions, assessing past performances, and brainstorming new strategies for the growth and development of a business.
Does your Social Media Stack Up?
Social media stacking can be described as the body of work or content a social media user has or will post on various social media networks. It is an important social media strategy that brands and influencers use to direct new and old viewers to their bank of content on different channels.
Top Questions to Ask Before Hiring a Social Media Agency for Your Business
The world of social media is continuously changing. Most marketing agencies have a lot on their plate and thus find it difficult to keep up with the ever-evolving norms of social media. Hence, most businesses and agencies have started to delegate their social media marketing responsibilities to an agency that showcases expertise on the same. But shortlisting an agency can be a cumbersome task as it is tough to find out whether the agency is on the same page as your agency or brand. Here are 10 important questions one should be asking to conclude whether an agency is perfect for the business/brand.
The Future of Generative AI: What can We Expect in the Next 5 Years?
Generative AI has the power to eliminate menial tasks and allow skilled professionals to focus on creative and strategic aspects of running a business. The next five years look promising for many industries as they are planning to go out and out to incorporate generative AI technologies for a wide range of operations.
Data Evolution: Prehistoric Times to Modern Era
In the past couple of centuries, mankind has witnessed a gradual yet overwhelming evolution of data. The rise of internet-based services and prolific digital devices has made data an indispensable part of our lives. It is now considered an asset as companies and individuals are leveraging it to devise new products, services, and ideas.
Data as the New Oil: Unravelling Equitable Value Across Geographies
Data like oil is a finite resource that is currently powering a plethora of modern industries. This post by Mr. Phani Dasari explores the prospects of future data practices and how untapping its potential can welcome a new wave industrial revolution.
Why is Personalized Marketing Important in Today’s Era?
When a business offers the choice of personalization to a consumer, it strengthens the brand’s position in the customer’s life and ensures a pleasant vibe throughout the customer’s buying journey.
The Future of Agency Outsourcing: Insights into the Evolving Landscape of Social Media Services
Agencies have begun to outsource responsibilities like social media marketing to other reliable agencies. This trend is proving to be beneficial for agencies as it guarantees efficiency, better turn-around-time, and skill-based task delegation.
The Future of AI and Predictive Analytics
The increased adoption of AI and predictive analytics across various sectors is leading to better risk assessments and improved operations. Even though, they are already revolutionizing how things are being done tech-wise, AI and predictive analytics have a lot in store for the near future.