Business Process Optimization

Back office solutions

Combining strong competence in automation, analytics, and Six Sigma to deliver breakthrough business process transformation

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Order processing

Payment recording, dispute investigation, dispute settlement, bill generation, bill dispatch, transaction reconciliation, payment break-up plan

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Order fulfillment

Promotion items and samples in single-piece orders to specific end-user consumers, or bulk shipments to events or dealers

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Account management

Account maintenance, account-level modifications, account/ taxation reconciliation

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Loyalty program management

Account retention, loyalty/retention programs, customer/account retention, and product retention

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Fraud Management

Rules-based, transaction-level fraud detection and handling, including check fraud detection, new account risk review, know-your-customer (KYC) revision, anti-money laundering (AML) checks, and Office of Fair Trading (OFT) transactions

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Document Management

Document management and file processing

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Claims Processing

Account creation, policy issuance, loan origination, payment calculation, risk assessment, KYC processing

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Revenue Cycle Management

Financial clearance, coding accuracy, cash recoveries, and denial reversals

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Rules-based underwriting, automation, case management, rating, and rate-class assignment