Business Process Optimization
Back office solutions
Combining strong competence in automation, analytics, and Six Sigma to deliver breakthrough business process transformation
Order processing
Payment recording, dispute investigation, dispute settlement, bill generation, bill dispatch, transaction reconciliation, payment break-up plan
Order fulfillment
Promotion items and samples in single-piece orders to specific end-user consumers, or bulk shipments to events or dealers
Account management
Account maintenance, account-level modifications, account/ taxation reconciliation
Loyalty program management
Account retention, loyalty/retention programs, customer/account retention, and product retention
Fraud Management
Rules-based, transaction-level fraud detection and handling, including check fraud detection, new account risk review, know-your-customer (KYC) revision, anti-money laundering (AML) checks, and Office of Fair Trading (OFT) transactions
Document Management
Document management and file processing
Claims Processing
Account creation, policy issuance, loan origination, payment calculation, risk assessment, KYC processing
Revenue Cycle Management
Financial clearance, coding accuracy, cash recoveries, and denial reversals
Underwriting
Rules-based underwriting, automation, case management, rating, and rate-class assignment
