HGS Digital was presented this award for most effectively leveraging cloud computing to bring new, differentiated solutions to market:
- The cloud-based data lake leverages AWS to bring together unstructured data from 15+ sources like Avaya, Verint, Five9, Twilio, Sprinklr, Magneto, and more, and cleans the data to make sure it is accurate and actionable
- Pulling from the cloud-based data lake, HGS PULSE data service acts as an engine for combining and processing data out of many disparate systems.
- This enables HGS Pulse to provide the clients real-time access to accurate and actionable operational and business performance data.
The solution automated 13 reports requiring 8 hours a week of labor, tracking 119 KPIs across business units, translating into a savings of 5,000 hours and over $100,000 per year.