The CII DX Award 2021 for Integrated Customer Engagement Model (Innovative Category)
The Confederation of Indian Industry
HGS has won the prestigious CII DX Award 2021 in the Innovative Category for Integrated Customer Engagement Model.
This award is from the Confederation of Indian Industry (CII) in its Center for Digital Transformation (DX).
Our winning case study presentation demonstrated how HGS improves the customer experience by leveraging predictive data model for customer effort as well as implementing cutting-edge technology solutions and effective change management strategy.