Customer Service Team of the Year 2020

Stevie American Business Awards — Silver Winner

Silver Stevie Award

Judges recognized the HGS team with a Stevie award for digitally transforming operations for an established client and increasing CSAT scores.

The HGS EPIC Social Media™ team provided the expertise and framework for a government-regulated client to grow their social media presence. They built templated regulatory approved responses, shortened response times, and created amazing customer experiences.

For the same client, the application of HGS PULSE, a digitally-lead client analytics portal, improved client reporting efficiency by 40%, providing a quick one-stop shop with instant access to actionable information in easy-to-read reports, graphs, and charts. HGS PULSE improved decision-making efficiency and further reduced revenue leakage.

HGS awards and recognitions

IAOP Excellence in Strategic Partnerships
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
Bronze 2020 Stevie Winner for Women in Business
2020 Best in Partnership award
ECCCSA Awards Finalist 2020
ECCCSA Awards Finalist 2020
IAOP Impact Sourcing Champions
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Excellence in customer service award 2020 badge
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP Global Outsourcing 100
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020

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