Customer Service Team of the Year 2020
Stevie American Business Awards — Silver Winner
Judges recognized the HGS team with a Stevie award for digitally transforming operations for an established client and increasing CSAT scores.
The HGS EPIC Social Media™ team provided the expertise and framework for a government-regulated client to grow their social media presence. They built templated regulatory approved responses, shortened response times, and created amazing customer experiences.
For the same client, the application of HGS PULSE, a digitally-lead client analytics portal, improved client reporting efficiency by 40%, providing a quick one-stop shop with instant access to actionable information in easy-to-read reports, graphs, and charts. HGS PULSE improved decision-making efficiency and further reduced revenue leakage.