Award
Outsource Partner of the Year Award
BI Group – Excellence In Customer Service
Award
BI Group – Excellence In Customer Service
HGS won this outsourcing partner award for bringing an end-to-end solution (including people, processes and technology) to a major American retailer. HGS designed a social media solution to filter out the noise and uncover actionable posts. The solution drove business decisions around their 6-10 million annual mentions.
HGS EPIC Social Care™ — combined with voice of the customer analytics — allowed HGS to achieve best-in-class industry leading response times of under 30 minutes. HGS provided full customer resolution in-channel by integrating with the client’s brand team to prioritize and provide 24/7/365 exceptional customer support.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
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