HGS won this outsourcing partner award for bringing an end-to-end solution (including people, processes and technology) to a major American retailer. HGS designed a social media solution to filter out the noise and uncover actionable posts. The solution drove business decisions around their 6-10 million annual mentions.
HGS EPIC Social Care™ — combined with voice of the customer analytics — allowed HGS to achieve best-in-class industry leading response times of under 30 minutes. HGS provided full customer resolution in-channel by integrating with the client’s brand team to prioritize and provide 24/7/365 exceptional customer support.
https://hgs.cx/wp-content/uploads/2023/04/global-outsourcing-100-2023.webp 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-11 11:49:172023-04-11 17:51:352023 IAOP Global Outsourcing 100
https://hgs.cx/wp-content/uploads/2023/02/ISG-PL-Quadrant-2022.webp 450 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-21 11:16:562023-03-28 07:11:222022 ISG Provide Lens: named HGS as a leader in all four quadrants
https://hgs.cx/wp-content/uploads/2023/01/AI-Breakthrough-Awards.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-16 07:11:192023-03-07 17:13:022023 Winner: Training APEX Award
https://hgs.cx/wp-content/uploads/2022/12/Indian-CSR.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-20 07:12:302023-01-16 08:57:34HGS is the Winner at the Indian CSR Awards 2022
https://hgs.cx/wp-content/uploads/2022/12/GWFM1.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:33:282023-01-16 08:57:35HGS has been awarded the Key Differentiator International WFM Award 2022
https://hgs.cx/wp-content/uploads/2022/12/IWEI.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:19:012023-01-16 08:55:40HGS has been recognized as a Bronze employer for IWEI 2022
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-16 01:29:252022-12-16 16:27:16IAOP recognizes HGS for excellence in strategic partnerships https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-22 06:06:002022-12-16 16:25:412022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2022/06/AI-Breakthrough-Awards-2022-HGS.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-06-30 14:18:502022-12-19 10:29:312022 Winner: AI Breakthrough Awards
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:28:002022-12-16 16:22:37Executive of the Year: Crystal Davis https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:23:002022-12-16 16:20:57Transformation of the Year: Group Messaging Console https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 07:56:002022-12-16 16:19:39Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-02 09:19:002022-12-16 16:15:50Woman of the Year in Customer Service – 2022
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 06:20:002023-01-09 11:55:382022 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-13 06:25:002022-12-16 16:11:58The CII DX Award 2021 for Integrated Customer Engagement Model
https://hgs.cx/wp-content/uploads/2022/03/Apex-22.png 358 295 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-29 09:27:002023-02-22 20:41:002022 Winner: Training APEX Awards
https://hgs.cx/wp-content/uploads/2021/10/cloud-comm-excel-award-2021.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 12:58:042022-12-16 16:04:13The Cloud Computing Excellence Award 2021 – Cloud Accelerator
https://hgs.cx/wp-content/uploads/2021/08/IAOP-Excellence-2021-Badge-feature.png 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-05 17:07:002022-12-16 16:32:18IAOP 2021 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/05/HGS-Award-Logo.webp 916 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-05-04 01:47:002022-12-16 16:34:32HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
https://hgs.cx/wp-content/uploads/2021/02/IAOP-2021-feature.png 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-20 06:15:002022-12-16 15:55:242021 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/Training_Top_100_2021_winner.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-16 06:56:002022-12-16 15:53:422021 Winner: Training Top 100
https://hgs.cx/wp-content/uploads/2021/04/Bridgetowne-Building.webp 1080 1787 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-02-12 19:40:142022-12-16 15:52:08HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2021/07/Automation-Anywhere-Award.jpg 220 210 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-11-03 17:09:002022-12-16 15:49:49Automation Anywhere IMEA Partner Award
https://hgs.cx/wp-content/uploads/2021/07/TMC-CX_Innovation_2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-21 17:28:002022-12-16 15:42:512020 TMC CX Innovation Award
https://hgs.cx/wp-content/uploads/2021/06/Cloud-Computing-Excellence-Award.webp 500 500 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-10-16 21:01:002022-12-16 15:35:46The Cloud Computing Excellence Award
https://hgs.cx/wp-content/uploads/2021/06/2020-GBA-Silver.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-15 15:01:002022-12-16 15:26:302020 Golden Bridge Business and Innovation Award
https://hgs.cx/wp-content/uploads/2020/10/eight-categories-for-the-ecccsas-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-03 17:18:002022-12-16 15:25:21Best Large Customer Service Team 2020 (Finalist) https://hgs.cx/wp-content/uploads/2020/10/eight-categories-for-the-ecccsas-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-01 15:22:002022-12-16 15:23:30Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
https://hgs.cx/wp-content/uploads/2020/07/impact-sourcing-champions-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-07-15 14:47:002022-12-16 15:22:112020 IAOP Global Impact Sourcing Award
https://hgs.cx/wp-content/uploads/2021/07/Stevie-Award-2020_Silver_Winner.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-06-22 17:49:002022-12-16 15:20:27Stevie Customer Service Team of the Year 2020
https://hgs.cx/wp-content/uploads/2021/07/Booming15-EMEA.png 600 600 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-30 11:32:002022-12-16 14:55:23ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
https://hgs.cx/wp-content/uploads/2021/06/award-excellence-customer-service-2020.png 750 750 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-04 10:25:002022-12-16 11:31:14Outsource Partner of the Year Award BI Group
https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:41:002022-12-16 11:20:41Diversity Impact – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:35:002022-12-16 11:16:06Best Workplace Practices – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:22:002022-12-16 11:14:20Best Employee Relations Practices – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:11:002022-12-16 11:12:47Best Use of Social Media – 2020 World HRD Congress and Awards
https://hgs.cx/wp-content/uploads/2021/07/iaop2020excellence.png 220 218 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-29 11:55:002022-12-16 11:10:03IAOP 2020 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/07/Training-Top125-award-2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-28 17:16:002022-12-16 10:59:162020 Training Top 125
https://hgs.cx/wp-content/uploads/2020/02/GO100_2020-feature.png 600 600 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-08 12:30:002022-12-16 10:56:392020 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2021/07/TRAILBLAZERS-award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-01 17:07:002022-12-16 10:54:17Instahiring Trailblazers 2020 Award
https://hgs.cx/wp-content/uploads/2021/07/CFL-Awards-2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-01 12:40:002022-12-16 11:11:142020 Customer Fest Leadership Award – Best Use of Data and Insights
Which vendor is best positioned to help retail and CPG brands increase CX?