Outsource Partner of the Year Award

BI Group – Excellence In Customer Service

Excellence in Customer Service Award 2020

HGS won this outsourcing partner award for bringing an end-to-end solution (including people, processes and technology) to a major American retailer. HGS designed a social media solution to filter out the noise and uncover actionable posts. The solution drove business decisions around their 6-10 million annual mentions.

HGS EPIC Social Care™ — combined with voice of the customer analytics — allowed HGS to achieve best-in-class industry leading response times of under 30 minutes. HGS provided full customer resolution in-channel by integrating with the client’s brand team to prioritize and provide 24/7/365 exceptional customer support.

HGS awards and recognitions

ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020