Award

Outsource Partner of the Year Award


BI Group – Excellence In Customer Service

Excellence in customer service award 2020 badge

HGS won this outsourcing partner award for bringing an end-to-end solution (including people, processes and technology) to a major American retailer. HGS designed a social media solution to filter out the noise and uncover actionable posts. The solution drove business decisions around their 6-10 million annual mentions.

HGS EPIC Social Care™ — combined with voice of the customer analytics — allowed HGS to achieve best-in-class industry leading response times of under 30 minutes. HGS provided full customer resolution in-channel by integrating with the client’s brand team to prioritize and provide 24/7/365 exceptional customer support.

HGS awards and recognitions

IAOP Excellence in Strategic Partnerships
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
Bronze 2020 Stevie Winner for Women in Business
2020 Best in Partnership award
ECCCSA Awards Finalist 2020
ECCCSA Awards Finalist 2020
IAOP Impact Sourcing Champions
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Excellence in customer service award 2020 badge
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2021
Training Magazine Top 125 Award

2020 Training Top 125

IAOP Global Outsourcing 100
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020

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