Outsource Partner of the Year Award
BI Group – Excellence In Customer Service
HGS won this outsourcing partner award for bringing an end-to-end solution (including people, processes and technology) to a major American retailer. HGS designed a social media solution to filter out the noise and uncover actionable posts. The solution drove business decisions around their 6-10 million annual mentions.
HGS EPIC Social Care™ — combined with voice of the customer analytics — allowed HGS to achieve best-in-class industry leading response times of under 30 minutes. HGS provided full customer resolution in-channel by integrating with the client’s brand team to prioritize and provide 24/7/365 exceptional customer support.