IAOP 2021 recognition for Excellence in Strategic Partnerships
International Association of Outsourcing Professionals (IAOP)
IAOP has recognized HGS Digital for Excellence in Strategic Partnerships 2021 for its partnership and solutions delivered with Twilio. IAOP recognizes partnered organizations for demonstrating excellence in collaboration, innovation, and outcomes as part of IAOP’s Global Outsourcing 100 evaluation each year.
The 2021 Global Outsourcing 100 recognizes the world’s best outsourcing service providers and advisors. This list is based on applications received; judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
HGS started collaborating with Twilio in March 2020. Twilio provides a programmable cloud telecommunication platform and customer engagement tools that promote omnichannel CX, self-service, front- and back-end automation, and voice-of-the-customer analytics. HGS brings hands-on contact center, digital transformation, application development, and systems integration expertise to the equation.
HGS has become one of Twilio’s top system integrator partners. As a result of remarkable client outcomes, HGS has launched a Twilio Center of Excellence, with +45 Twilio developers who have managed +20 Twilio migrations—during a global pandemic!