IAOP 2020 Excellence in Strategic Partnerships

International Association of Outsourcing Professionals (IAOP)


IAOP has recognized HGS Digital for Excellence in Strategic Partnerships 2021 for its partnership and solutions with Sprinklr. IAOP recognizes partnered organizations for demonstrating excellence in collaboration, innovation, and outcomes.

HGS partnered with Sprinklr to filter through the noise on social media to find actionable posts and deliver a superior CX for a major American multinational retailer that receives 6-10 million social media mentions a year.

The HGS EPIC Social Care™ solution achieved best-in-class response times of under 30 minutes, and an <4 minute AHT – which, for social, is unheard of. Most importantly, HGS Digital broke down internal silos to provide an amazing CX 24/7/365.

HGS awards and recognitions

IAOP Excellence in Strategic Partnerships
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
Bronze 2020 Stevie Winner for Women in Business
2020 Best in Partnership award
ECCCSA Awards Finalist 2020
ECCCSA Awards Finalist 2020
IAOP Impact Sourcing Champions
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Excellence in customer service award 2020 badge
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP Global Outsourcing 100
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020

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