IAOP 2020 Excellence in Strategic Partnerships

International Association of Outsourcing Professionals (IAOP)


IAOP has recognized HGS Digital for Excellence in Strategic Partnerships 2021 for its partnership and solutions with Sprinklr. IAOP recognizes partnered organizations for demonstrating excellence in collaboration, innovation, and outcomes.

HGS partnered with Sprinklr to filter through the noise on social media to find actionable posts and deliver a superior CX for a major American multinational retailer that receives 6-10 million social media mentions a year.

The HGS EPIC Social Care™ solution achieved best-in-class response times of under 30 minutes, and an <4 minute AHT – which, for social, is unheard of. Most importantly, HGS Digital broke down internal silos to provide an amazing CX 24/7/365.

HGS awards and recognitions

HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Excellence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020