IAOP 2020 Excellence in Strategic Partnerships
International Association of Outsourcing Professionals (IAOP)
IAOP has recognized HGS Digital for Excellence in Strategic Partnerships 2021 for its partnership and solutions with Sprinklr. IAOP recognizes partnered organizations for demonstrating excellence in collaboration, innovation, and outcomes.
HGS partnered with Sprinklr to filter through the noise on social media to find actionable posts and deliver a superior CX for a major American multinational retailer that receives 6-10 million social media mentions a year.
The HGS EPIC Social Care™ solution achieved best-in-class response times of under 30 minutes, and an < 4 minute AHT – which, for social, is unheard of. Most importantly, HGS Digital broke down internal silos to provide an amazing CX 24/7/365.