Award

HGS Agent X Wins Best Achievement in Operational Excellence Award


Business Transformation & Operational Excellence Industry Awards

Orlando, FL, May 10, 2024 – Proqis is thrilled to announce the winners of the 2024 Business Transformation & Operational Excellence Industry Awards. The awards ceremony, held at the Renaissance Orlando at SeaWorld®, celebrated exceptional achievements across multiple categories in the fields of business and operational excellence.

Award Winners:

    • Best Achievement in Cultural Transformation & Sustainability: Blue Cross Blue Shield of Michigan for their Customer Experience Culture Transformation.
    • Best Achievement in Operational Excellence to deliver Business Transformation: Fractal Analytics for their comprehensive approach from Conception to Realization.
    • Best Achievement in Operational Excellence to deliver Digital Transformation: F. Hoffmann-La Roche AG for their impactful Unlocking Data Sharing at Roche: The Impact and Value of RDI.
    • Best Operational Excellence Program for Talent Management: BMO Virtual Connect, transforming customer-contact operations into a world-class virtual financial services employer.
    • Best Operational Excellence in Supply Chain Sustainability: ParcelShield, enhancing supply chain visibility, reducing costs, and increasing revenue.
    • Best Operational Excellence in Supply Chain Risk & Resiliency: IBM for transforming Business Continuity and Risk Management.
    • Best Achievement in Value Creation or Innovation Execution: ServiceNow, driving enterprise operational leverage.
    • Best Achievement in Customer Experience Excellence: HGS with their innovative HGS Agent X program.
    • Best Achievement in Deployment of AI in the Enterprise: S&P Global Market Intelligence with their Foreseer AI.
    • Best Achievement in Process Automation: Turkcell for their RPA Marathon.
    • Best Achievement in Enterprise Architecture: Verizon’s Service Harmony for streamlined inventory and unified service management
    • Best Achievement in Process Mining: Turkcell with their Intelligence Road initiative.
    • Best Achievement in Business Process Management: NADEC and SAP Signavio, empowering users in operational excellence.
    • Best Achievement in IT Infrastructure & Cloud Program: Stanford Health Care for their data center strategy, consolidation, and migration project.
    • Most Outstanding Digital Workplace Transformation: Cintas with Training Central, leveraging technology for transformation.
    • Best Achievement in a Metaverse Project: MSC Industrial Supply Company for immersing into the Metaverse.

Platinum Award:

    • Best Achievement in an Operational Excellence Project: Turkcell RPA Marathon, recognized as the most exceptional project among all categories.

The Business Transformation & Operational Excellence Industry Awards (BTOES Awards) provides a platform for innovative leaders and organizations to showcase their groundbreaking achievements. This year’s event, featuring the largest number of entries ever, highlighted the industry’s robust growth and adaptation.
For more details please visit BTOES AWARDS 2024.

HGS awards and recognitions

ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2021
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020