Innovative in the Business Products category: HGS PULSE
2020 Golden Bridge Business and Innovation Awards®
According to Golden Bridge 2020 judges, HGS PULSE is a winning, innovative product.
HGS PULSE combines disparate contact center data from unlimited sources into one highly configurable dashboard for actionable insights.
The solution brings together leading-edge technologies (AI, speech-to-text, machine learning) with skilled business analysts to improve contact centers of all sizes.
HGS PULSE has resulted in a 40% increase in customer reporting efficiency for one client.
HGS PULSE has automated over 500 manual reports and saved more than 200,000 manual hours.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
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