Innovative in the Business Products category: HGS PULSE
2020 Golden Bridge Business and Innovation Awards®
According to Golden Bridge 2020 judges, HGS PULSE is a winning, innovative product.
HGS PULSE combines disparate contact center data from unlimited sources into one highly configurable dashboard for actionable insights.
The solution brings together leading-edge technologies (AI, speech-to-text, machine learning) with skilled business analysts to improve contact centers of all sizes.
HGS PULSE has resulted in a 40% increase in customer reporting efficiency for one client.
HGS PULSE has automated over 500 manual reports and saved more than 200,000 manual hours.