Innovative in the Business Products category: HGS PULSE

2020 Golden Bridge Business and Innovation Awards®

2020 Best in Partnership award

According to Golden Bridge 2020 judges, HGS PULSE is a winning, innovative product.

HGS PULSE combines disparate contact center data from unlimited sources into one highly configurable dashboard for actionable insights.

The solution brings together leading-edge technologies (AI, speech-to-text, machine learning) with skilled business analysts to improve contact centers of all sizes.

HGS PULSE has resulted in a 40% increase in customer reporting efficiency for one client.

HGS PULSE has automated over 500 manual reports and saved more than 200,000 manual hours.

HGS awards and recognitions

Executive of the Year: Savita Jones

Business Intelligence Group names HGS SVP of Operations, Savita Jones, as Executive of the Year for Excellence in Customer Service Awards 2024.

Business Intelligence Group Awards HGS Organization of the Year

HGS has been recognized by the Business Intelligence Group as an Organization of the Year for Excellence in Customer Service 2024.
ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020