Executive of the Year: Savita Jones

Business Intelligence Group: 2024 Executive of the Year

Business Intelligence Group Names Savita Jones, SVP of Operations for HGS North America Executive of the Year

Each year, Business Intelligence Group recognizes the top companies, executive, and products leading the way in customer service excellence. This year, HGS Senior Vice President of Operations, Savita Jones, has been recognized for her successful year in customer service and named as Executive of the Year.

“In today’s digital world, exceptional customer service is no longer a differentiator, it’s a necessity. A recent study found that 67% of customers recommend products or services to others after a great customer experience, highlighting the measurable impact of prioritizing customer satisfaction,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We’re thrilled to recognize the 2024 Excellence in Customer Service Award winners who are setting the standard for building trust and loyalty with their customers.”

Consistently delivering exceptional results through her deep expertise that spans cross-functional divisions such as Workforce Management (WFM), Quality Assurance (QA), Training, Project Management, Client Relations, and Operations, Savita has been instrumental in fostering a robust cultural foundation across HGS. Her primary focus centers on client strategy, which allows her to work closely on client needs, along with omnichannel and technology-driven initiatives.

Savita oversees a workforce of over 23,000 dedicated team members nationwide, and her commitment to excellence is characterized by a results-oriented approach with a proven track record of enhancing client, customer, and employee satisfaction. In addition to being a newly minted Business Intelligence Group Executive of the Year, Savita was recognized in 2023 by the Stevie Awards Women in Business.

HGS awards and recognitions

ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020