Award

Business Intelligence Group Awards HGS Organization of the Year


BIG: 2024 Excellence in Customer Service

Business Intelligence Group’s 2024 Excellence in Customer Service Award

In today’s culture of immediacy, where consumers have seemingly infinite choices, it’s critical to create meaningful customer experiences that are personalized, anticipatory, empathic, and effortless when it comes to customer service or support. HGS has a deep commitment and strives to lead by example, and has been recognized by the Business Intelligence Group as an Organization of the Year (Large organization category) for its’ continued dedication to enriching every aspect of the consumer journey and maximizing customer lifetime value.

“In today’s dynamic environment, customer service teams and suppliers have had to adapt significantly,” said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group. “We’re thrilled to recognize HGS for their exemplary leadership and impactful contributions to improving everyday lives.”

Through a harmonious integration of automation, analytics, and artificial intelligence (AI) with top-tier talent and profound domain expertise, HGS consistently achieves outstanding results across various domains, including digital customer experience, back-office processing, contact centers, and human resources outsourcing (HRO) solutions across its global workforce of over 20,000, spread across 34 delivery centers in eight countries.

HGS was one of 102 various companies, executives, and products recognized for leading the way in customer service excellence in 2024. This year’s winners include those who are transforming the customer experience in today’s online-driven economy. In addition to being named as an Organization of the Year, HGS SVP of Operations, Savita Jones was awarded Executive of the Year.

HGS awards and recognitions

ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2021
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020