Best Large Customer Service Team 2020 (Finalist)

European Contact Centre and Customer Service Awards (ECCCSAs)

ECCCSA Awards Finalist 2020

The ECCCSAs are one of the most prestigious awards ceremonies in Europe. The judges are tough, and competition is stiff. The HGS team is honoured to be recognized among the finalists.

With extraordinary patience, active listening, and emotional intelligence, HGS agents represent the UK government by providing free and impartial money guidance to British citizens. Our agents’ advice can help people develop personalised action plans to address money problems, feed their families, and cope with stress and other mental health concerns.

This finalist position isn’t about big business efficiency and profitability. It’s about individuals — it’s about agents authentically doing their best to educate and support one person at a time. One successful call may save someone from bankruptcy, addiction, domestic violence, suicide, homelessness, and losing their children.

HGS awards and recognitions

ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020