Best Large Customer Service Team 2020 (Finalist)
European Contact Centre and Customer Service Awards (ECCCSAs)
The ECCCSAs are one of the most prestigious awards ceremonies in Europe. The judges are tough, and competition is stiff. The HGS team is honoured to be recognized among the finalists.
With extraordinary patience, active listening, and emotional intelligence, HGS agents represent the UK government by providing free and impartial money guidance to British citizens. Our agents’ advice can help people develop personalised action plans to address money problems, feed their families, and cope with stress and other mental health concerns.
This finalist position isn’t about big business efficiency and profitability. It’s about individuals — it’s about agents authentically doing their best to educate and support one person at a time. One successful call may save someone from bankruptcy, addiction, domestic violence, suicide, homelessness, and losing their children.