Award

Agent X Receives Most Innovative Product of the Year


Best in Biz Awards

HGS Agent X has been recognized as a Bronze award winner in the Most Innovative Product of the Year Award by Best in Biz Awards.

HGS Agent X, HGS flagship CX Accelerator, is designed to expedite the implementation of common contact center platforms with standardized modules. It enhances agent retention by reducing the load on frontline staff and lowers operating costs through shorter training times and reduced handling time, all within one easy-to-use system.

The technology-agnostic solution offers over 300 out-of-the-box integrations with highly customizable, secure, and scalable solutions. It serves as a modern foundation for outstanding contact center operations by streamlining agent workflows and enhancing customer interactions.

Best in Biz Awards, the only business awards program judged by independent panels of prominent writers and editors from top-tier publications, has several categories of awards ranging from product to best new CSR program of the year.

HGS awards and recognitions

ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2021
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020