2023 Winner: Training APEX Awards

HGS ranks among the global elite of the 2023 Training APEX Awards winners.

The award is in recognition of HGS’s ability to consistently and creatively deliver stellar training in an ever-changing world. The award acknowledges that the company’s training is helping to build a culture that allows people to grow and thrive at work and gives them the tools and support to serve our clients’ customers at a continuously higher level.

While award judges review and evaluate practically all of HGS’s training and coaching offerings, the ReadyNow leadership program, the HGS Anytime Learning Library (HALL), and robotic process automation (RPA) technical skills development programs were standouts this year.

The APEX Awards ranking is based on myriad benchmarking statistics and a range of qualitative and quantitative factors, including:

• Total training budget
• Percentage of payroll
• Scope of training programs provided
• Detailed formal and informal training programs
• Training linked to business/business unit goals
• Kirkpatrick Level 3 and 4 evaluation
• Business outcomes resulting from training

HGS is one of two global CX outsourcers to appear on the ranking this year.

With a reach well beyond outsourcing, Training Magazine’s Training APEX Awards are a worldwide ranking of organizations that excel at training and human capital development.

The awards reflect the winners’ journey to attain peak performance in employee training and development and organizational success. Training APEX Awards winners are the organizations with the most successful learning and development programs in the world. Training Magazine has spearheaded this premier learning industry awards program for 20-plus years.