2022 Winner: Training APEX Awards

Training APEX Awards 2022

For the 4th year in a row, HGS has been included among global elite trainers.

Previously known as the Training Top 125 and Training Top 100, HGS placed #68 this year, up 9 spots from 2021.

In 2021 as the pandemic continued, HGS made every effort to protect employee health and address contact center volumes. We initiated a project called “Lift and Shift” that lifted and shifted employees to the safety of their homes. During this transition, not only did we train frontline employees on how to use new equipment, execute processes/tasks from home, and share updates on changes to HGS and client policies, we trained managers how to manage, retain, and motivate employees remotely.

In addition, with a focus on what will happen post-pandemic, HGS has created a work-at-home center of excellence (CoE) to build a global model to ensure consistency and continual innovation. The CoE focuses on process, system design, interdependencies, risks and mitigations, benchmarking, goal-setting, and harvesting and amplifying best practices. The CoE initiative allows HGS to grow its work-at-home operations globally, and training plays a major role in the success of the initiative.

HGS awards and recognitions

ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020