2022 Winner: AI Breakthrough Awards

AGENT X, a cloud-based contact center solution by HGS, has been recognized as the Best Robotic Process Innovation in 2022 by The AI Breakthrough Awards.

The AI Breakthrough Awards recognize top-tier technologies, organizations and products within the Artificial Intelligence Industry with award categories such as Leadership, AI Platforms, Business Intelligence & Analytics, Natural Language Processing, Computer Vision, Robotics and RPA.

Known for its capability to supercharge agent productivity, enhance customer experience, and leverage deeper insights for a better customer interaction, Agent X is a comprehensive cloud-based cognitive engagement solution resolving incredibly time-consuming processes with Robotic Process Automation (RPA).

Traditionally, a contact center agent engages with multiple screens at any given time. With Agent X RPA, information can now easily be extracted and compiled in the background, significantly reducing time and enhancing the customer experience ten-fold. The accelerated customer interaction provided by HGS Agent X RPA decreases the amount of human effort required to address the volume and complexity of incoming customer and can have far-reaching effects across an organization including, Turn-around Time (TAT), Net Promoter Score (NPS) and Customer Satisfaction (CSAT).