2021 Winner: Training Top 100

Training Top 100 2021

For three years in a row, HGS has been included among the global elite of the 2021 Training Top 100.

Previously known as the Training Top 125, the 2021 rebrand makes the competition even more fierce and HGS’s achievement even more noteworthy.

The HGS training team is made up of 98 certified and experienced trainers who are supported by dozens of designated trainers working toward a full-time trainer role. Not only did they help to transition 20,000 employees to Work@Home in 8 weeks as part of Project Lift and Shift, but the trainers also developed new materials and converted in-class and on-the-job materials to e-learning and virtual nesting.

On top of the regular agent curricula, trainers delivered one-on-one home setup sessions and en masse virtual leadership training sessions. They also formed and contributed to the cross-functional HGS Center of Excellence team, focusing on post-pandemic plans for the Work@Home program and growing the Work@Home program globally.

HGS awards and recognitions

ISG Provider Lens 2022 awards
HGS brand graphic
HGS brand graphic
AI Breakthrough Award 2022
IAOP award 2022
CII Award
Cloud Computing Excellence Award
IAOP Excellence in Strategic Partnerships award
IAOP award 2021
HGS Bridgetowne Building
Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
2020 Best in Partnership award
ECCCSA award Finalist
ECCCSA award Finalist
Impact Sourcing Champions logo
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Exceleence in Customer Service Award 2020
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
Training Magazine Top 125 Award

2020 Training Top 125

IAOP award 2020
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020