2021 Winner: Training Top 100

For three years in a row, HGS has been included among the global elite of the 2021 Training Top 100.

Previously known as the Training Top 125, the 2021 rebrand makes the competition even more fierce and HGS’s achievement even more noteworthy.

The HGS training team is made up of 98 certified and experienced trainers who are supported by dozens of designated trainers working toward a full-time trainer role. Not only did they help to transition 20,000 employees to Work@Home in 8 weeks as part of Project Lift and Shift, but the trainers also developed new materials and converted in-class and on-the-job materials to e-learning and virtual nesting.

On top of the regular agent curricula, trainers delivered one-on-one home setup sessions and en masse virtual leadership training sessions. They also formed and contributed to the cross-functional HGS Center of Excellence team, focusing on post-pandemic plans for the Work@Home program and growing the Work@Home program globally.