2020 CX Innovation Award
HGS won this award for HGS PULSE – our proprietary contact center analytics platform. TMC recognized HGS as “a best in class company setting the standard in delivering exceptional customer experiences.”
HGS PULSE combines disparate contact center data from unlimited sources into one highly configurable dashboard for actionable insights.
HGS PULSE has resulted in a 40% increase in customer reporting efficiency for one HGS client.
HGS PULSE has automated over 500 manual reports and have saved more than 200,000 manual hours.