2020 CX Innovation Award


TMC CX Innovation Award 2020

HGS won this award for HGS PULSE – our proprietary contact center analytics platform. TMC recognized HGS as “a best in class company setting the standard in delivering exceptional customer experiences.”

HGS PULSE combines disparate contact center data from unlimited sources into one highly configurable dashboard for actionable insights.

HGS PULSE has resulted in a 40% increase in customer reporting efficiency for one HGS client.

HGS PULSE has automated over 500 manual reports and have saved more than 200,000 manual hours.

HGS awards and recognitions

Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
Bronze 2020 Stevie Winner for Women in Business
2020 Best in Partnership award
ECCCSA Awards Finalist 2020
ECCCSA Awards Finalist 2020
IAOP Impact Sourcing Champions
Silver Stevie Award
ISG Index Booming 15 Sourcing Standout
Excellence in customer service award 2020 badge
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
IAOP Excellence in Strategic Partnerships 2020
Training Magazine Top 125 Award

2020 Training Top 125

IAOP Global Outsourcing 100
Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020

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