Entries by Sucheta Sinha

Is data privacy at risk with ChatGPT?

Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.

5 Ways ChatGPT improves customer experience

ChatGPT is AI’s recent gift to mankind. Out of the many sectors it has positively impacted, one of them is customer service. Know more about how it can be used to improve customer experience journeys here.

The 5 essential stages of a strong CX journey

A successful and fulfilling customer experience journey can ensure happy and satisfied customers. Here are the 5 essential stages crucial to a smooth and strong CX journey.

Using AI for customer experience insights

Professionals from different sectors are debating whether AI powered tools should be used to replace human resources or should be uprooted in every way, but the customer service industry has concluded that these tools will come in handy to improve CX.

How AI powered calls can improve customer experience

From conversational chatbots to automated ticket creation, Artificial Intelligence has reformed customer service in a better way. With the help of AI, agents can offer personalized services to their customers leading to brand loyalty and higher numbers of customer retention.

5 Essential contact center capabilities for improved CX

As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.