Entries by Sucheta Sinha

AI for Customer Service: 2024 and Beyond

It is 2024 and AI is changing the way businesses deliver customer service. Find out the trends, challenges, and opportunities that AI has in store for the customer service industry.

Experts on Demand, Reshaping the Business World

Learn how Experts-on-Demand are helping IT companies to ditch traditional business practices by allowing them to embrace flexibility, scalability, and cost-effective payments.

Building a Contact Center for the Future

Aiming to build a contact center designed to be future proof? Read more to learn 8 important insights into building a contact center for the future.

Generative AI, an Evolving Influence

Let us explore how Generative AI is transforming business operations across multiple domains through its wide range of applications.

What’s Next for Modern CX in 2024?

As 2024 approaches, the looming query remains: what revolutionary advancements will reshape the concept of ‘modern CX’ within the realm of customer service?

The Anatomy of a Great Omnichannel Contact Center

Omnichannel contact centers are taking the lead when it comes to enhancing CX journeys. Ever wondered what comprises of one? Explore the inner workings of an omnichannel contact center here.

FSOC: AI Casting Doubt on Financial Stability

The Financial Stability Oversight Council (FSOC) has labelled AI’s presence in financial systems as an ’emerging vulnerability’. The complexity of black box systems has raised a lot of questions, and we are looking for answers.