We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
We have put together a comprehensive list of the top customer experience goals that you can set for your business and fast-track success.
While traditional agent training methods are important, knowledge management tools can ease contact center agent training and onboarding.
There’s a whole new playbook being adopted with a notable focus on agent productivity in remote working and hybrid working environments.
The latest development and buzz around ChatGPT has certainly made it a potential major player in the world of NLP. Learn more about this text-based AI tool.
AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.
HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.
The customer service industry is notably progressing from adopting CX automation to autonomous CX.
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