What is contact center analytics? Here’s everything you need to know
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
Entries by Syeda Rushda
How to measure the performance of a Customer Data Platform
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
Using empathy, understanding and experience to lead
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
What are the top contact center skills for agents and managers?
We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
What transforms contact centers into growth centers?
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
The top 5 customer experience goals to set for your business
We have put together a comprehensive list of the top customer experience goals that you can set for your business and fast-track success.
How knowledge base tools boost contact center agent training
While traditional agent training methods are important, knowledge management tools can ease contact center agent training and onboarding.
How to improve agent productivity during remote working
There’s a whole new playbook being adopted with a notable focus on agent productivity in remote working and hybrid working environments.
ChatGPT explained: What are its benefits and limitations?
The latest development and buzz around ChatGPT has certainly made it a potential major player in the world of NLP. Learn more about this text-based AI tool.
How to ramp up VoC programs with AI and contact center automation?
AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.
