Top 5 challenges of social media engagement
Marketing comes with its own set of challenges, and social media engagement is no exception.
Entries by Syeda Rushda
HGS ranked as a leader in all four quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report
The 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. evaluated 26 providers across four quadrants: Digital Operations, AI & Analytics, Work From Home Services, and Social Media CX Services. In late 2022, HGS was ranked as one of the top 5 Leaders in all four categories.
15 benefits of using AI in contact centers
AI in contact centers solves customer issues with quick resolutions that are made possible through predictive and analytical AI software.
What is Google Bard AI? How to use it? Features, use cases, and limitations
Similar to OpenAI’s ChatGPT, Google Bard (named as a storyteller) is the latest experimental AI-powered chatbot that can respond to various queries and requests in a conversational manner.
What is agent collaboration and its impact on CX?
Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.
What is contact center analytics? Here’s everything you need to know
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
How to measure the performance of a Customer Data Platform
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
Using empathy, understanding and experience to lead
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
What are the top contact center skills for agents and managers?
We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
How to generate more revenue through your contact center
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
