How to elevate the brand reputation of a business
A business requires attention across multiple facets, but when stretched too thin, brand reputation can suffer. Find out how you can build your brand image.
Entries by Syeda Rushda
HGS Agent X – A seamless customer 360-degree experience
A customer 360-degree view creates a unified solution for businesses by compiling all the customer touchpoints into a single profile & optimizing CX.
Cultural fit – A critical piece to digital transformation RFPs
Philosophical differences in operation and decision-making or the lack of cultural fit with the organization ultimately become frustrating hurdles.
Chatbots: A customer experience relic
Chatbots are evolving toward building an intelligent user-engagement hub. Read more about the latest trends and advancements in this domain.
An internal checklist for RPA implementation
Learn about process assessment, RPA vendor selection, BCP, change management, and the other boxes you need to tick before implementing RPA.
