What is contact center analytics? Here’s everything you need to know
While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
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While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.
We have rounded up the top contact center skills that agents and managers must cultivate to ensure a smooth-running process.
There are several ways to drive revenue from contact centers instead of finding reasons to hack away at potential investment opportunities in this area.
We have put together a comprehensive list of the top customer experience goals that you can set for your business and fast-track success.
While traditional agent training methods are important, knowledge management tools can ease contact center agent training and onboarding.
There’s a whole new playbook being adopted with a notable focus on agent productivity in remote working and hybrid working environments.
The latest development and buzz around ChatGPT has certainly made it a potential major player in the world of NLP. Learn more about this text-based AI tool.
AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.