Kimberly Dou, Author at HGS - Page 5 of 8

About Kimberly Dou

This author has not written his bio yet.
But we are proud to say that Kimberly Dou contributed 71 entries already.

Entries by Kimberly Dou

Whitepaper | Creating an effective social media crisis plan

December 28, 2020

Whitepaper | How to design an effective customer self-service portal

November 6, 2020

Report | Rely on a recognized CX leader

October 5, 2020

Webinar | Modernizing apps using AWS cloud databases

September 29, 2020

Whitepaper | Effectively managing the volume of social media activity

September 25, 2020

Whitepaper | Using AI to improve the contact center customer experience

August 24, 2020

Webinar | Leveraging Bots&Brains™ for the new normal

July 8, 2020

Webinar | Award-Winning Social Media Strategies for the CX Generation

June 25, 2020

Webinar | Measuring the voice of your customer in an AI-driven world

June 19, 2020

Report | Get your social score

June 17, 2020