Kimberly Dou, Author at HGS - Page 5 of 8

About Kimberly Dou

This author has not written his bio yet.
But we are proud to say that Kimberly Dou contributed 75 entries already.

Entries by Kimberly Dou

HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

February 12, 2021

Whitepaper | Big data: Better data. Driving ROI with contact center advanced data analytics

January 11, 2021

Whitepaper | DevSecOps: Building secure enterprise applications, at speed

January 7, 2021

Whitepaper | Creating an effective social media crisis plan

December 28, 2020

Whitepaper | How to design an effective customer self-service portal

November 6, 2020

Report | Rely on a recognized CX leader

October 5, 2020

Webinar | Modernizing apps using AWS cloud databases

September 29, 2020

Whitepaper | Effectively managing the volume of social media activity

September 25, 2020

Whitepaper | Using AI to improve the contact center customer experience

August 24, 2020

Webinar | Leveraging Bots&Brains™ for the new normal

July 8, 2020

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