HGS Agent X
Supercharge your contact center
Power up agent productivity with an award-winning contact center solution
- Improve agent productivity
- Enhance customer experience
- Leverage deeper insights
HGS Agent X
Supercharge your contact center
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view
See how Agent X can help superpower your contact center.
57%of agents’ daily work interrupted due to switching among systems and stand-alone applications
Source: Uclarity
60%of agents lack the tools to deliver meaningful CX
Source: ICMI
52%of organizations need better access to workforce data for decision-making to improve agent efficiency
Source: Aberdeen
Peter Ryan
Principal, Ryan Strategic Advisory
“By leveraging the power of the cloud and AI to distribute increasingly complex interactions to agents that are equipped with cutting edge CX tools to drive the best results, HGS is clearly meeting the challenge that enterprise executives are looking for.”
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Learn eight proven tactics to take your contact center to the next level
Supercharge your contact center with HGS expert knowledge and assistance
Packages starting at
$119USD
Per month per agent
Please schedule a consultation for personalized pricing
Discover how HGS Agent X can help you maximize productivity and customer satisfaction.
How does HGS Agent X provide a return on investment (ROI)?
How long does it take to deploy HGS Agent X?
Deploying HGS Agent X is pretty quick! The base version of Agent X can be deployed within 3‒4 weeks, including CRM integration. Phasing the deployment will enable your agents to start using the platform quickly to serve your customers. Additional features can be deployed in prioritized phases.
What are the differences between the standard and managed support services packages?
With the standard service package, HGS Agent X provides the required software licenses while the implementation expertise and all other support packages are available at additional costs.
With the managed support service package, HGS Agent X bundles implementation costs into the cost per agent. The additional benefits you get with the managed support services package are outlined below.
FEATURE | STANDARD SERVICE PACKAGE | MANAGED SUPPORT SERVICE PACKAGE |
---|---|---|
One-time implementation costs | Not included | Included |
24 / 7 / 365 support | No | Yes |
Issue resolution support | No | 40 hours |
Quarterly business reviews | Not included | Included |
Uptime SLA management | Not included | Included |
Process management and governance | Not included | Included |
What are the different platforms that can integrate with HGS Agent X?
HGS Agent X offers more than 300 out-of-the-box integrations. It brings together data from different data sources, such as advertising platforms, analytics tools, live-chat systems, mobile apps, CRM and other customer support systems, personalization platforms, email marketing tools, and many others.
AdRoll
Xandr
Bing
Criteo
DoubleClick
Amplitude
Alexa
Tableau
Looker
Periscope
Hubspot
Salesforce
Freshsales
Firebase
Braze
Marketo
Mailchimp
Eloqua
Pardot
Responsys
Clearbit
Talon.One
Cruncher
journy.io
Survicate
LiveChat
Olark
Intercom
Engage
Zendesk
Android
Apple
Kotlin
React
Xamarin
Optimizely
Selligent
WalkMe
Lytics
Appcues
Qualaroo
Trustpilot
UserIQ
UserVoice
Promoter.io
Stripe
Roku
JS
Shopify
Vimeo
Do you need to sign a long-term contract to use HGS Agent X?
No, there is no need to sign a long-term contract; we offer monthly plans as part of the HGS Agent X standard service package.
For the managed support service package, however, we recommend — and it is entirely optional — a multi-year commitment with a minimum of 100 agents to maximize return on investment. HGS also offers Agent X custom packages that are completely tailored as per your business requirements.
How is HGS Agent X different from other contact center solutions?
2022 Gartner Magic Quadrant