HGS Agent X
Supercharge your contact center
Power up agent productivity with an award-winning contact center solution
- Improve agent productivity
- Enhance customer experience
- Leverage deeper insights
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view
57%of agents’ daily work interrupted due to switching among systems and stand-alone applications
60%of agents lack the tools to deliver meaningful CX
60%likelihood that companies using workforce management software to capture data to improve agent efficiency
Principal, Ryan Strategic Advisory
“There is no question that in 2022 and beyond, there is a shift among forward-looking CX thinkers to embrace cloud-driven solutions. In my view, what HGS is offering with Agent X is an encapsulation of this virtualized dynamic.
“By leveraging the power of the cloud and AI to distribute increasingly complex interactions to agents that are equipped with cutting edge CX tools to drive the best results, HGS is clearly meeting the challenge that enterprise executives are looking for.”
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