HGS Digital
HGS Agent X
Power up agent productivity with a simplified and unified technology solution
HGS Digital
Power up agent productivity with a simplified and unified technology solution
In a complex age of customer service, today’s modern contact center is seeking to simplify customer interactions. Investing in the right technology can ensure agents have the support and insights they need to succeed.
In a complex age of customer service, today’s modern contact center is seeking to simplify customer interactions. Investing in the right technology can ensure agents have the support and insights they need to succeed.
43% Contact centers
experiencing an increase in contact complexity
Source: CMI
70% Customers
who say seamless CX interactions impact their product/service preferences
Source: Salesforce
$402B Annual lost revenue
for companies failing to provide simple customer experiences
Source: Siegel+Gale
HGS Agent X is a comprehensive, highly customizable, enterprise-grade solution enabling contact centers to ramp up ROI by:
Maximizes flexibility to meet your immediate and evolving business needs.
Delivers seamless omnichannel support from a single Cloud-based platform.
Customizes to meet any process requirements with a software-agnostic, Desktop as a Service solution.
Facilitates fast adoption with smart UX to drive enhanced customer and agent experience.
Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in a differentiated customer experience.
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A global leader in optimizing the customer experience lifecycle, HGS has more than 22 years of business process management experience, helping its clients become more competitive every day. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s leading brands.
A global leader in optimizing the customer experience lifecycle, HGS has more than 22 years of business process management experience, helping its clients become more competitive every day. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s leading brands.