HGS Digital
HGS Agent X
Power up agent productivity with a simplified and unified technology solution
Simplicity in an age of complexity
In a complex age of customer service, today’s modern contact center is seeking to simplify customer interactions. Investing in the right technology can ensure agents have the support and insights they need to succeed.
Simplicity in an age of complexity
In a complex age of customer service, today’s modern contact center is seeking to simplify customer interactions. Investing in the right technology can ensure agents have the support and insights they need to succeed.
43% Contact centers
experiencing an increase in contact complexity
Source: CMI
70% Customers
who say seamless CX interactions impact their product/service preferences
Source: Salesforce
$402B Annual lost revenue
for companies failing to provide simple customer experiences
Source: Siegel+Gale
AI-powered with flexibility in mind
HGS Agent X is a comprehensive, highly customizable, enterprise-grade solution enabling contact centers to ramp up ROI by:
- increasing efficiencies by automating mundane agent tasks
- reducing agent task and talk time
- speeding up agent onboarding and self-learning
- providing agents with deeper customer insights to enrich customer interactions
- facilitating agent collaboration and idea generation
Scalable
Maximizes flexibility to meet your immediate and evolving business needs.
Omnichannel
Delivers seamless omnichannel support from a single Cloud-based platform.
Customizable
Customizes to meet any process requirements with a software-agnostic, Desktop as a Service solution.
Accelerated Adoption
Facilitates fast adoption with smart UX to drive enhanced customer and agent experience.
Agent experience that drives customer value
Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in a differentiated customer experience.
Simplified Customer 360° view
Smarter knowledge share
AI-powered agent assist
Real-Time insights
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Why HGS? A proven partner for contact centers
A global leader in optimizing the customer experience lifecycle, HGS has more than 22 years of business process management experience, helping its clients become more competitive every day. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s leading brands.
Why HGS? A Proven Partner for Contact Centers
A global leader in optimizing the customer experience lifecycle, HGS has more than 22 years of business process management experience, helping its clients become more competitive every day. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s leading brands.
