HGS Digital

HGS Agent X

Power up agent productivity with a simplified and unified technology solution

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Simplicity in an age of complexity

In a complex age of customer service, today’s modern contact center is seeking to simplify customer interactions. Investing in the right technology can ensure agents have the support and insights they need to succeed.

43% Contact centers
experiencing an increase in contact complexity
Source: CMI

70% Customers
who say seamless CX interactions impact their product/service preferences
Source: Salesforce

$402B Annual lost revenue
for companies failing to provide simple customer experiences
Source: Siegel+Gale

Solve critical contact center challenges with HGS Agent X

Improve agent productivity

  • Ramp up response time and reduce multiple screens with unified tool
  • Reduce agent training and onboarding time
  • Foster collaboration and knowledge sharing among agents

Enhance customer experience

  • Respond to customer queries quickly with updated knowledge base
  • Provide customers with AI-driven value-add information

Leverage deeper insights

  • Seamlessly access full visibility of operational metrics and insights
  • Understand customer sentiment in real time

57%Percentage of agents’ daily work interruptions due to switching between systems and stand-alone applications
Source: Uclarity

60%Agents lacking the tools to deliver meaningful CX
Source: ICMI

60%Likelihood that companies using workforce optimization software capture customer data across channels to empower agents to problem solve
Source: Aberdeen

AI-powered with flexibility in mind

Call center agents

HGS Agent X is a comprehensive, highly customizable, enterprise-grade solution enabling contact centers to ramp up ROI by:

  • increasing efficiencies by automating mundane agent tasks
  • reducing agent task and talk time
  • speeding up agent onboarding and self-learning
  • providing agents with deeper customer insights to enrich customer interactions
  • facilitating agent collaboration and idea generation


Maximizes flexibility to meet your immediate and evolving business needs.


Delivers seamless omnichannel support from a single Cloud-based platform.


Customizes to meet any process requirements with a software-agnostic, Desktop as a Service solution.

Accelerated Adoption

Facilitates fast adoption with smart UX to drive enhanced customer and agent experience.

Agent experience that drives customer value

Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in a differentiated customer experience.


Simplified Customer 360° view


Smarter knowledge share


AI-powered agent assist


Real-Time insights

HGS Agent X sample screen views

Schedule a demo

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Why HGS? A proven partner for contact centers

A global leader in optimizing the customer experience lifecycle, HGS has more than 22 years of business process management experience, helping its clients become more competitive every day. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s leading brands.