Voice of Customer insights from the contact center
Critical to success today is the ability to remain nimble in the marketplace to optimize customer satisfaction. Empowering business teams with real-time customer data related to product or marketing programs allows for the agility to adapt and make changes as needed.
HGS ensures your enterprise has the Voice of Customer insights at your fingertips to facilitate learning and decision making.
- Strategic framework around the integration of Twilio Flex with Segment to listen to the VoC across multiple channels
- Use cases to help marketers gain insights
- Architecture design to implement the solutions
- Time and cost estimates for customized implementations
- Immediate value, turn-key solutions
Understand the voice of the customer (positive, negative, neutral) based on customers’ interactions across all channels.
Gain immediate insights and have the ability to proactively readjust and respond to marketing campaigns, website/mobile app issues and competitive activity.
Identify areas of improvement using customer feedback.
Understand broad themes around customer experience and validate with qualitative data.