HGS and Twilio Segment:
Customer 360o for contact centers
How do you coordinate and utilize Segment data in the Twilio Flex contact center?
HGS offers a Customer 360o view for agents.
Your contact center is one of the main sources of interaction with your customers.
HGS can help leverage Segment CDP capabilities and provide a holistic view of customers in real time, while they are on the other end of the phone, text or chat.
Empowering agents with customer data, supporting more efficient and effective interactions with customers, thus driving satisfaction.
Arming your agents with the most relevant data possible as they interact with customers makes for a more successful interaction, one-touch resolution and ultimately greater customer satisfaction.
HGS can help integrate customer interaction data from Segment into Twilio Flex including:
Additionally, this provides an opportunity to work with the team on upsell/cross-sell recommendations as well as helping to create a contextual knowledge base for agents.
Segment and/or Twilio Flex clients who are:
HGS has helped over 50 companies implement Twilio Flex. We are powered by an experienced, technically qualified team made up of Segment and Twilio technicians and subject matter experts.
Talk to an expert for more success stories and learn how we can help you optimize your Twilio implementation.