Arming your agents with the most relevant data possible as they interact with customers makes for a more successful interaction, one-touch resolution and ultimately greater customer satisfaction.
HGS can help integrate customer interaction data from Segment into Twilio Flex including:
- Web and mobile
- Mobile app
- Email campaigns
- Point of sale
Additionally, this provides an opportunity to work with the team on upsell/cross-sell recommendations as well as helping to create a contextual knowledge base for agents.