HGS Digital
Build best-in-class customer experiences with Twilio
Innovate quickly with HGS Digital’s award-winning expertise, accelerators, and managed services
We empower your IT team and contact center
HGS Digital has all the resources and tools needed for successful Twilio implementations and support
150+ Twilio-certified consultants
15+ Twilio Flex accelerators
50+ Twilio Flex implementations
Ramp up your contact center performance today
Optimizing your contact center system allows you to make rapid decisions, better control your budget, and drive a world-class customer and employee experience. HGS Digital’s Health Check helps IT and contact center leaders understand how to maximize the benefits of their contact center through our proven methodology. We discover potential gaps, inconsistencies, and activities that may compromise your systems.
Our Health Check of Twilio Flex evaluates:
- Setup
- IVR configuration
- Call flows
- Security
- Backup
- Disaster recovery
- Quality management
- Autopilot setup
- Integrations
- Reporting and analytics
Twilio Flex
Flex faster and stronger
Quick start
Jumpstart kit for contact centers that helps quickly deploy and use Twilio Flex efficiently and effectively
Training
Training and enablement service for IT and/or business teams to ramp up and efficiently utilize Flex capabilities
Support
Our dedicated X-Team managed support team resolves Twilio issues immediately and provides on-demand assistance
Twilio Segment
Unify your customer data and personalize every channel
Voice of Customer Insights from Contact Center
Gain product and marketing insights from Twilio Flex that can be used for campaigns, analytics and data science
Customer 360 for Contact Center Agents
Assist contact center agents by providing customer 360° view leveraging Segment’s CDP capabilities
Omnichannel Personalization with CDP
Strategy workshop for marketing and customer experience teams to leverage Segment CDP and Twilio products in conjunction with MarTech stack
Enterprise Data Strategy with Segment
Strategy workshop to review maturity of data and help build an enterprise data strategy leveraging Segment, MarTech, and Cloud data technologies
Health Check for existing customers
Diagnostic check and architecture review of Segment system to ensure optimal configuration for performance and desired business outcomes
X-Team Managed Support for existing customers
On-demand support team to help customers resolve Segment-related issues and provide ongoing assistance
Twilio and HGS Digital
Realize the greatest possible value out of your Twilio investment
“We are thrilled to be partnering with HGS Digital in its efforts to create contact center capabilities for their customers that integrate into Twilio Flex to enable fast and trusted deployments. We’re also glad to see partners that work to build analytics and database integrations into Flex to meet customer requirements. We’re excited to work with HGS Digital to help customers realize the greatest possible value out of their Twilio investment.”
– Glenn Weinstein, Chief Customer Officer, Twilio
With 40+ years of contact center experience and 20 years of system integration expertise, HGS is the right partner for your Twilio implementation.
Advanced customer experience
Connect with your customers on any and all channels, despite integration or disparate system challenges.
True omnichannel approach
Leverage technology implemented by a managed service partner with deep process and domain expertise.
Seamlessly integrated systems
Bring together the component subsystems and workflows into one unified system to streamline the experience for everyone.
Rapid development
Innovate as quickly as you want. Flexible infrastructure means you can adapt quickly to changing customer needs.
Awards and recognitions
HGS Digital and Twilio win 2021 IAOP award
The International Association of Outsourcing Professionals (IAOP) recognized HGS Digital for Excellence in Strategic Partnerships for its partnership and solutions delivered with Twilio. IAOP recognizes partnered organizations for demonstrating excellence in collaboration, innovation, and outcomes as part of IAOP’s Global Outsourcing 100 evaluation each year.
Case studies and success stories
HGS Digital clients, outcomes, and insights
Link to: Connect with our Experts
Request a free consultation
Talk to an expert for more success stories and learn how we can help you optimize your Twilio implementation.
