Cloud customer contact channels
HGS Digital’s process excellence and systems integration experience coupled with Twilio’s flexible, programmable cloud contact center platform create a unique ability for the two companies to build best-in-class advanced customer experiences.
“We are thrilled to be partnering with HGS. They have created core capabilities that integrate into Twilio, enabling fast and trusted deployment for our shared customers. The reporting and analytics capabilities of HGS are unparalleled, with a backend database integration that puts advanced analytics for agents and customers at their fingertips. However their System Integration team is second to none. They’ve made it really easy for our customers to connect the dots and realize the greatest possible value out of their Twilio investment!”
~ Glen Weinstein, Chief Customer Officer, Twilio
Our services and differentiators
Discover HGS Digital’s social and cloud-based solutions