HGS Digital

Build best-in-class customer experiences with Twilio

Innovate quickly with HGS Digital’s award-winning expertise, accelerators, and managed services

Twilio gold partner

We empower your IT team and contact center

HGS Digital has all the resources and tools needed for successful Twilio implementations and support

150+ Twilio-certified consultants

15+ Twilio Flex accelerators

50+ Twilio Flex implementations

Ramp up your contact center performance today

Optimizing your contact center system allows you to make rapid decisions, better control your budget, and drive a world-class customer and employee experience. HGS Digital’s Health Check helps IT and contact center leaders understand how to maximize the benefits of their contact center through our proven methodology. We discover potential gaps, inconsistencies, and activities that may compromise your systems.

Our Health Check of Twilio Flex evaluates:

  • Setup
  • IVR configuration
  • Call flows
  • Security
  • Backup
  • Disaster recovery
  • Quality management
  • Autopilot setup
  • Integrations
  • Reporting and analytics

Twilio Flex

Flex faster and stronger

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Quick start

Jumpstart kit for contact centers that helps quickly deploy and use Twilio Flex efficiently and effectively

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Training and enablement service for IT and/or business teams to ramp up and efficiently utilize Flex capabilities

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Our dedicated X-Team managed support team resolves Twilio issues immediately and provides on-demand assistance

Twilio Segment

Unify your customer data and personalize every channel

Voice of Customer Insights from Contact Center

Gain product and marketing insights from Twilio Flex that can be used for campaigns, analytics and data science

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Customer 360 for Contact Center Agents

Assist contact center agents by providing customer 360° view leveraging Segment’s CDP capabilities

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Omnichannel Personalization with CDP

Strategy workshop for marketing and customer experience teams to leverage Segment CDP and Twilio products in conjunction with MarTech stack

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Enterprise Data Strategy with Segment

Strategy workshop to review maturity of data and help build an enterprise data strategy leveraging Segment, MarTech, and Cloud data technologies

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Health Check for existing customers

Diagnostic check and architecture review of Segment system to ensure optimal configuration for performance and desired business outcomes

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X-Team Managed Support for existing customers

On-demand support team to help customers resolve Segment-related issues and provide ongoing assistance

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Twilio and HGS Digital

Realize the greatest possible value out of your Twilio investment

“We are thrilled to be partnering with HGS Digital in its efforts to create contact center capabilities for their customers that integrate into Twilio Flex to enable fast and trusted deployments. We’re also glad to see partners that work to build analytics and database integrations into Flex to meet customer requirements. We’re excited to work with HGS Digital to help customers realize the greatest possible value out of their Twilio investment.”

– Glenn Weinstein, Chief Customer Officer, Twilio

Twilio Flex

With 40+ years of contact center experience and 20 years of system integration expertise, HGS is the right partner for your Twilio implementation.

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Advanced customer experience

Connect with your customers on any and all channels, despite integration or disparate system challenges.

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True omnichannel approach

Leverage technology implemented by a managed service partner with deep process and domain expertise.

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Seamlessly integrated systems

Bring together the component subsystems and workflows into one unified system to streamline the experience for everyone.

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Rapid development

Innovate as quickly as you want. Flexible infrastructure means you can adapt quickly to changing customer needs.

IAOP Excellence in Strategic Partnerships

Awards and recognitions

HGS Digital and Twilio win 2021 IAOP award

The International Association of Outsourcing Professionals (IAOP) recognized HGS Digital for Excellence in Strategic Partnerships for its partnership and solutions delivered with Twilio. IAOP recognizes partnered organizations for demonstrating excellence in collaboration, innovation, and outcomes as part of IAOP’s Global Outsourcing 100 evaluation each year.

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Case studies and success stories

HGS Digital clients, outcomes, and insights