HGS Digital
Innovate quickly with HGS Digital’s award-winning expertise, accelerators, and managed services
HGS Digital has all the resources and tools needed for successful Twilio implementations and support
150+ Twilio-certified consultants
15+ Twilio Flex accelerators
50+ Twilio Flex implementations
Optimizing your contact center system allows you to make rapid decisions, better control your budget, and drive a world-class customer and employee experience. HGS Digital’s Health Check helps IT and contact center leaders understand how to maximize the benefits of their contact center through our proven methodology. We discover potential gaps, inconsistencies, and activities that may compromise your systems.
Our Health Check of Twilio Flex evaluates:
Twilio Flex
Jumpstart kit for contact centers that helps quickly deploy and use Twilio Flex efficiently and effectively
Training and enablement service for IT and/or business teams to ramp up and efficiently utilize Flex capabilities
Our dedicated X-Team managed support team resolves Twilio issues immediately and provides on-demand assistance
Twilio Segment
Gain product and marketing insights from Twilio Flex that can be used for campaigns, analytics and data science
Assist contact center agents by providing customer 360° view leveraging Segment’s CDP capabilities
Strategy workshop for marketing and customer experience teams to leverage Segment CDP and Twilio products in conjunction with MarTech stack
Strategy workshop to review maturity of data and help build an enterprise data strategy leveraging Segment, MarTech, and Cloud data technologies
Diagnostic check and architecture review of Segment system to ensure optimal configuration for performance and desired business outcomes
On-demand support team to help customers resolve Segment-related issues and provide ongoing assistance
Twilio and HGS Digital
“We are thrilled to be partnering with HGS Digital in its efforts to create contact center capabilities for their customers that integrate into Twilio Flex to enable fast and trusted deployments. We’re also glad to see partners that work to build analytics and database integrations into Flex to meet customer requirements. We’re excited to work with HGS Digital to help customers realize the greatest possible value out of their Twilio investment.”
– Glenn Weinstein, Chief Customer Officer, Twilio
With 40+ years of contact center experience and 20 years of system integration expertise, HGS is the right partner for your Twilio implementation.
Connect with your customers on any and all channels, despite integration or disparate system challenges.
Leverage technology implemented by a managed service partner with deep process and domain expertise.
Bring together the component subsystems and workflows into one unified system to streamline the experience for everyone.
Innovate as quickly as you want. Flexible infrastructure means you can adapt quickly to changing customer needs.
Awards and recognitions
The International Association of Outsourcing Professionals (IAOP) recognized HGS Digital for Excellence in Strategic Partnerships for its partnership and solutions delivered with Twilio. IAOP recognizes partnered organizations for demonstrating excellence in collaboration, innovation, and outcomes as part of IAOP’s Global Outsourcing 100 evaluation each year.
Case studies and success stories
Talk to an expert for more success stories and learn how we can help you optimize your Twilio implementation.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: 171, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra
CIN: L92199MH1995PLC084610
© Hinduja Global Solutions Limited. All rights reserved.
