Our partnership with Twilio

Innovate quickly with programmable, cloud-based communication channels

Book a consultation

Twilio logo

Cloud customer contact channels

HGS Digital’s process excellence and systems integration experience coupled with Twilio’s flexible, programmable cloud contact center platform create a unique ability for the two companies to build best-in-class advanced customer experiences.

Icon of omni channels

Integrate voice, email, chat, video, and WhatsApp (and more) interactions

Icon of bring together

Bring together data, departments, and functions

Icon of support on demand

Cloud contact center experts on demand for initial implementations, ongoing managed services, and optimizations

“We are thrilled to be partnering with HGS Digital in their efforts to create center capabilities for their customers that integrate into Twilio Flex to enable fast and trusted deployments. We’re also glad to see partners that work to build analytics and database integrations into Flex to meet customer requirements. We’re anxious to work with HGS Digital to help customers realize the greatest possible value out of their Twilio investment.”

~ Glenn Weinstein, Chief Customer Officer, Twilio

Our services and differentiators

Icon of customer experience data

Advanced customer experience

Connect with your customers on any and all channels, despite integration or disparate system challenges.

Icon of omni channels

True omnichannel approach

Leverage technology implemented by a managed service partner with deep process and domain expertise.

Icon of bring together

Seamlessly integrated systems

Bring together the component subsystems and workflows into one unified system to streamline the experience for everyone.

Icon of speed

Rapid development

Innovate as quickly as you want—flexible infrastructure means you can adapt quickly to changing customer needs.

Our partnership is award winning

The HGS-Twilio partnership was recognized by the International Association of Outsourcing Professionals (IAOP) in 2021.

IAOP Excellence in Strategic Partnerships

Related content

Discover HGS Digital’s social and cloud-based solutions

Connect with our experts