Our partnership with Twilio


Innovate quickly with programmable, cloud-based communication channels

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Cloud customer contact channels

HGS Digital’s process excellence and systems integration experience coupled with Twilio’s flexible, programmable cloud contact center platform create a unique ability for the two companies to build best-in-class advanced customer experiences.

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Integrate voice, email, chat, video, and WhatsApp (and more) interactions

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Bring together data, departments, and functions

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Cloud contact center experts on demand for initial implementations, ongoing managed services, and optimizations

“We are thrilled to be partnering with HGS Digital in their efforts to create center capabilities for their customers that integrate into Twilio Flex to enable fast and trusted deployments. We’re also glad to see partners that work to build analytics and database integrations into Flex to meet customer requirements. We’re anxious to work with HGS Digital to help customers realize the greatest possible value out of their Twilio investment.”

~ Glenn Weinstein, Chief Customer Officer, Twilio

Our services and differentiators

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Advanced customer experience

Connect with your customers on any and all channels, despite integration or disparate system challenges.

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True omnichannel approach

Leverage technology implemented by a managed service partner with deep process and domain expertise.

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Seamlessly integrated systems

Bring together the component subsystems and workflows into one unified system to streamline the experience for everyone.

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Rapid development

Innovate as quickly as you want—flexible infrastructure means you can adapt quickly to changing customer needs.

Our partnership is award winning

The HGS-Twilio partnership was recognized by the International Association of Outsourcing Professionals (IAOP) in 2021.

IAOP Excellence in Strategic Partnerships

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