Amplify automation processes for powerful performance with Microsoft
Unlock the power of automation with HGS Digital’s award-winning systems integration and managed services expertise
Connect with us
Today’s dynamic business environment demands flexibility and proven expertise. As a Microsoft Silver Partner, HGS Digital helps you achieve powerful processing results, allowing you to focus on what you do best.
Systems integration
No matter how complex or aging your systems are, we’ve got the expertise to build onto, into, or around them to make your automation seamless.
Managed services
Our proven specialists in managed services across the entire digital customer journey allow you to scale your system up or down as needed. We offer value-added services such as business process consulting, solution enhancement, data assessments, and more.
Proven expertise
From deployment to adoption, our global A-team of 750+ automation technicians and strategists have the expertise you need.
Suite of innovative solutions
Our core cognitive contact center, automation, data, and workplace solutions leverage the power of the Microsoft platform to deliver value quickly and cost-effectively.
Streamline repetitive tasks with Microsoft Power Automate
As a long-term power user of Microsoft, our team knows PowerApps backwards and forwards, and can identify the right Microsoft tools to deploy within your existing configuration.
As an experienced system integrator, our RPA-certified team has a long history of building templates and frameworks that help businesses ramp up their RPA programs. Whether you’re looking to use PowerApps to customize SharePoint forms or build a complex custom business solution, we’re your perfect PowerApps consulting partner.
Our end-to-end solutions include:
- LeanOps Assessment
- Enterprise Processes Assessment
- Health Check
- Quick Start & POC
- Training
- CoE setup & management
- X-Team managed support
- AI Workplace Safety
Ascend to the cloud with Microsoft Azure
HGS’s team of cloud experts can rapidly deploy automation on Microsoft Azure, integrating cloud APIs into an existing environment or setting up an entirely new one. We help you fast-track your cloud transformation with security and confidence.
We offer cloud solutions that are flexible and scalable:
- DevOps – resources and/or training
- Cloud Accelerator
- Cloud Architecture
The HGS Cloud Accelerator is a proprietary framework that speeds up your cloud migration by up to 40%.
100+ cloud migrations
20+ years
Systems integration expertise
20+years
Azure experience
20+shared clients
3+ year partnership
Discover clear visual insights with Microsoft PowerBI
To maximize the return on data, today’s organizations need to be empowered with the best business intelligence tools to extract valuable customer insights for data-driven decision-making. That’s why we built our award-winning core contact center analytics platform, HGS PULSE, on PowerBI, one of the most powerful analytics tools in the market today. We offer:
- BI readiness consulting
- Enterprise support
- Exploration and visualization of data
- Self-service enablement
- Modeling and analytics
- Embedded analytics
By combining data sources such as workforce management, sales, and CRM, get a single view into operational performance and customer insights.
15+ API integrations
60+ Clients using PULSE
$2.5M+Annual cost savings
35K+Total PULSE users
+80NPS Ratings
Featured case study
HGS Digital’s cloud acceleration framework reduces implementation cost by 80%
Healthcare payer successfully completes cloud migration in 4 weeks.
Featured case study
HGS PULSE platform drives 40% improvement in reporting efficiency
Improved data accuracy for contact centers.
Podcast
Tune in!
On CX Detectives, host Lyssa Myska Allen brings on a CX expert to discuss common challenges and how to solve them. Learn how to create a greater impact as a CX leader, where the industry is headed, and much more.
“We needed a go-to partner for automation, and HGS Digital’s systems integration capabilities and automation experience is just what we were looking for.”
— Somebody, Some department, Microsoft
Link to: Connect with our Experts
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Speak with one of our experts to learn how we can ensure success with your next Microsoft technology project.
