Khoros’s AI-powered platform partnered with HGS Digital’s experts enable the perfect balance of people and technology to support brands’ digital transformation. Benefits include:
Better Engagement through Faster Responses
HGS Digital’s social engagement resources boast over a decade of industry experience, address rising customer expectations, and allow Khoros customers to align digital care and market insights quicker and more efficiently than ever before.
Simplified Global Scalability
Khoros’s strength in building digital customer relationships paired with HGS Digital’s global, best-in-class Moderators and Community Managers remove common language barriers and create a more customizable care environment.
Enhanced Crisis Management Response Technology
HGS Digital’s expertise in crisis management enables the teams using Khoros to expand crisis communication into proactive, real-time resolutions.
Optimized Economic Investment
Khoros now leverages HGS Digital’s global talent community, a cost-effective means of deploying and connecting Moderators and Community Managers to customers’ technology platforms.
We are excited to partner with HGS Digital—who holds deep expertise in traditional and digital customer care—to bring more value to our customers. Together, Khoros and HGS Digital will give brands AI-powered technology and critical contact center resources to deliver the best customer experience at scale,”
says Jack Blaha, CEO of Khoros.
On CX Detectives, host Lyssa Myska Allen brings on a CX expert to discuss common challenges and how to solve them. Learn how to create a greater impact as a CX leader, where the industry is headed, and much more.