HGS Digital
Our partnership with Amazon Web Services (AWS)
Together, HGS and Amazon help businesses increase efficiency and engage more customers
Attention AWS Contact Center Day attendees!
Discovery:
- Current solution analysis including existing telephony, call volume, and telco.
- Define and document business requirements for new solution.
- Evaluate and optimize customer’s current business processes.
- Define solution execution framework.
- Define estimated cost; project timelines.
We proudly offer
Amazon Connect support for contact centers!
HGS Digital is part of HGS, a global business process outsourcing and customer experience (CX) company. We know for a fact that Contact Center as a Service solutions (CCaaS) can help to deliver better customer support and service. Combined, HGS, HGS Digital, and Amazon Connect can provide you with a world-class CCaaS solution that provides:
- Dynamic, customized contact flows/routing
- Support for thousands of agents
- Scalability that allows for fluctuating call volumes and increase center efficiency
- Real-time analytics
- Cheaper setup and operational costs
- Seamless third-party integrations
- More focused, efficient customer service agents
Deep, broad, and renowned cloud computing
Dominate your market
AWS provides on-demand and pay-as-you-go computing, storage, networking, databases, analytics, developer tools, APIs, and web and application servers in the cloud to host and deliver dynamic websites, apps, and much more.
HGS Digital takes a flexible, platform-agnostic, hybrid, multi-cloud approach to cloud computing. Many of our clients, however, prefer and request Amazon Web Services (AWS) for at least part of their infrastructure, as AWS provides reliable, large-scale, low-risk, accessible, computing capacity.
As an AWS Advanced Consulting Partner and early adopter of AWS (our first AWS project was completed in 2008), HGS Digital’s capabilities and implementation successes are unparalleled.
HGS Digital has invested heavily in the AWS practice, and our consultants have garnered AWS training and certifications, advanced hands-on experience, as well as best practices and methodologies to help you optimize ROI from AWS.
Find details on our relationship with AWS on Amazon’s partner page.
AWS Products
HGS Digital and Amazon
A strategic partnership to benefit you
With more than 200 cloud-oriented offerings, the AWS suite is definitely powerful, but it can be a bit overwhelming. Common client questions we answer at HGS Digital include –
- Where should I start?
- What AWS services combine well together?
- How do I integrate AWS with my current infrastructure?
- What’s the best time to migrate to AWS?
HGS Digital takes pride in having worked with and grown right alongside AWS for well over a decade. Our AWS-certified and experienced professionals are well versed in the latest AWS technologies and can help you build cutting-edge enterprise digital solutions on the cloud. We’ll bring our in-depth technical expertise across a diverse set of industries to ensure you draft the right cloud journey roadmap.
Our cloud experts on demand and DevOps professionals can bridge the systems, data, process, and training gaps between on-prem and cloud. Our managed services teams can ensure your cloud operations are secure, continually managed and monitored, and delivering the desired outcomes.
Optimize your cloud contact center performance with an HGS Digital Health Check
Fully realizing the capability of your contact center system allows you to make rapid decisions, better control your budget and drive a world-class customer and employee experience. The HGS Digital Health Check offers IT and Contact Center leaders the opportunity to understand how to best maximize the benefits of their contact center through our unmatched IT expertise and proven methodology. We discover potential gaps, inconsistencies and activities that may compromise your ability to make full use of your technology systems.
HGS Digital Health Check Services consist of evaluating the follow components:
- Setup
- IVR configuration
- Call flows
- Security
- Backup
- Disaster recovery
- Quality management
- Auto pilot setup
- Integrations
- Reporting & analytics
Ramp up your contact center performance today by scheduling an HGS Digital Health Check.
Superior outcomes
HGS Digital + AWS Case Studies
When it comes to AWS
We’ve got you covered
Workload migrations to AWS
Our AWS team will help you evaluate existing infrastructure and suggest the best possible roadmap for a successful migration to the cloud. With years of experience in migrating applications and data to AWS, we have developed industry-specific tools and platform-agnostic methodologies to ensure zero disruption. Our experts can help you evaluate and customize AWS to support mission-critical applications on-the-go.
AWS application development services
End-to-end design, development, and testing teams help you rapidly build SaaS-based applications on AWS. Our in-house developed tools, DevOps expertise, and industry-specific AWS templates help you improve the application go-live timing. Our experienced development teams will ensure your applications built on AWS are secure and industry-compliant.
AWS disaster recovery services
We strategize and deliver a robust AWS disaster recovery platform to give you the confidence to recover critical business information during emergencies. Our disaster specialists will ensure your platform is regularly tested, evaluated, and reorganized based on the changing security and demands of your business.
HGS Digital specializes in
Oracle middleware projects on AWS
HGS offers a qualified team of Amazon-certified cloud consulting experts with proven capabilities in the AWS environment that reap business benefits.
HGS Digital has achieved Amazon Web Services (AWS) Oracle Competency status in recognition of its ability to help clients architect, deploy, and manage Oracle-based workloads running on AWS.
Our Oracle expertise is documented on the HGS Oracle partner page.
