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ISG Win

HGS Ranked as a Leader in all Four Quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services Report

The 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. evaluated 26 providers across four quadrants: Digital Operations, AI & Analytics, Work From Home Services, and Social Media CX Services. In late 2022, HGS was ranked as one of the top 5 Leaders in all four categories.
Patrick Elliott
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HGS Everest Pledge

HGS Joins the Everest Group Pledge

HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.