Improve member loyalty using predictive analytics
Offer on-the-go mobile customer experiences
Provide voice of the customer and local insights
Deliver an optimized self-service experience
Design a digital CX and journey that is human
Customer acquistion and lead generation
Brand awareness
Brand reputation
Reservations and sales
Cross-sell and upsell
Loyalty program enrollment
Expense, billing, and invoicing
Folios generation and dispatch
Reservation support
Loyalty program management
Accommodation requests
Complaints and feedback
Lost Items and luggage policies
Account management
Reservation cancellation and retention
Refunds and reimbursements
Finance and accounting
Loyalty program member retention
Online reputation and reviews management
CSAT and NPS® surveys
Voice of guests and feedback
Online reviews and reputation management, environmental concerns, personalization, loyalty, translation and localization, crisis and emergency response, and seasonal spikes are just some of the challenges that those in the travel and hospitality industry are facing. Our HGS EPIC™ Social Care solution increases access and speed to response while improving the CX; our cognitive contact center solution ensures you always hear the voice of the customer.
The travel and hospitality segment is also becoming one of the fastest consumers of our solutions. Here’s why:
Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve, and predict future needs.
Let’s start the journey….
Guest loyalty and spend
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
© Hinduja Global Solutions Limited. All rights reserved.
