Industry: Healthcare

Achieve better outcomes digitally

Improve healthcare experiences (HX) at every stage of the
patient, caregiver, and employee journey

HGS delivers digital transformation and marketing solutions

We support the teams who support patients

Hospital Systems

Labs and DME

Pharma and life sciences

Public Health

Beyond digital:
HGS Healthcare augments operations

In August 2021, HGS announced the divestiture of its Healthcare Services business.

Under the agreement, HGS Healthcare (Sagility) retains all existing healthcare client contracts, employees, and assets associated with its highly successful payer, provider, labs, DME, and pharmaceutical solutions.
With Baring Private Equity Asia (BPEA), the HGS Healthcare team (Sagility) is embarking on an exciting new chapter of growth.

Read the press release

With decades of BPO experience, the Sagility team (formerly known as HGS Healthcare) specializes in:

Member lifecycle support
Claims administration
Provider engagement
Revenue cycle management
Whole-person care management
Healthcare operations technology

Visit sagilityhealth.com

HGS applies customer experience (CX) concepts to health journeys and systems

Healthcare provider teams today shoulder the burden of having to be clinical/medical, business, technology, “customer” service, PR, and social media (especially during the pandemic) experts.

Given the increasing rate of scientific and technological advancement (not to mention increasing patient expectations), juggling all these responsibilities successfully is not sustainable and may have negative impacts on the overall patient experience.

Using analytics, customer relationship management techniques, digital marketing, and the latest technologies, we help to improve every interaction – between, before, and after appointments.

Using fresh content and creative, fully integrated websites, and automation, for example, we lighten your load so you can truly focus on patients and population health.

Health systems can benefit greatly from a digital-first marketing approach

Even small hospital marketing budgets can yield big outcomes

With a solid digital marketing foundation in place, hospital teams can:

Provide vital info to patients and their families
Improve fundraising
Recruit and retain the best talent (staff, volunteers, partners)
Protect organizational reputation
Prevent illness / promote health and wellness
Build community and referral relationships
Differentiate and convey expertise

A solid hospital digital marketing foundation includes:

A deep understanding of patient (“customer”) needs
A creative team that produces campaigns that resonate
A scalable, epic approach to social media
User-friendly, interactive, easy-to-refresh websites and portals
Cloud-based architecture for flexible, easy integration
On-demand analytics and precision insights

HGS provides a full suite of digital solutions — for less.

HGS bridges the gaps that thwart truly patient-centered care

Many healthcare teams are working to ensure secure and timely access to patient records, improve quality and access, and provide truly patient-centered experiences. Despite making some progress, silos and gaps still exist. Expedite these transformations with Team HGS.

Engagement

HGS optimizes the patient journey and successfully manages call volumes with the right balance of humans and technology. Combining self-service, chatbots, and live agents ensures patient get the right information, fast.

Marketing

HGS forges relationships, updates stakeholders, and increases the value of your websites/portals and social media channels with modern marketing techniques. We improve and protect your reputation as a community leader.

Technology

HGS increases collaboration with cloud technologies, automates where possible, and enables more evidence-based decisions with analytics. We ensure your platforms keep pace with your needs and workflows. Demonstrate you care with optimized software.