Automotive

Disrupting the emergency roadside service (ERS) industry with HGS smartbot, Axle

Our areas of expertise

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Autos

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Fleets

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Rentals

How our platform works

Service request

A driver contacts customer service via SMS, mobile messaging, or calls for help

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Dispatching process

Our platform finds the nearest tow, dealership, and mechanic

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Real-time transparency

All parties view the status of the tow in real-time

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Watch now

Roadside assistance with Axle in action

HGS is disrupting the emergency roadside service (ERS) industry. Watch the video to learn how our patented Axle™ technology is being used to assist drivers in distress, providing real-time access via GPS to each roadside event as it happens, while reducing average handle time from 10–14 minutes using an agent to under 1 minute using a bot.

Meet the HGS ERS bot, Axle

Create an experience that is human-centric and easy to navigate

image of emergency roadside service platform screen view on a mobile device
image of emergency roadside service platform screen view

For the customer

Faster dispatch
Real-time tracking
Notifications
Customer reviews

For the fleet owner

Decreased downtime for your assets
Integration with your systems
Analytics and real-time reporting
Flat-rate pricing

The benefits

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Savings

Guaranteed national flat-rate pricing

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Speed

Time is money. Your truck is located in 10 seconds.

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Visibility

Real-time access to each ERS event as it happens

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Flexibility

24/7 or just for expensive overnight shifts

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Weather

Bots and AI for overflow emergencies

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24/7/365

Real-time engagement in 40+ languages, across the globe

Excellence in Customer Service Award 2022

Awards and recognitions

Technology of the Year: Axle™

In recognition of its emergency roadside services (ERS) human centric bot Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards presented by Business Intelligence Group.

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