Hinduja Global Solutions
A new kind of digital CX company
Modern. Frictionless. Agile.
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
Who we are
We’re big enough to deliver globally, strong enough to trust, and small enough to really care.
20+Years of history and experience
34Delivery centers in 6 countries
$754MAnnual revenue (2021/22)
200+Clients
850+Brands served
55+Technology partners
20kEmployees
750+Digital transformation consultants
>90%Employees working from home
2022 Gartner® Magic Quadrant TM
For the second consecutive year, HGS recognized as a Magic QuadrantTM Leader for Customer Service BPO
What we do
By aligning marketing, IT, and customer experience teams, we address some of today’s biggest business challenges to competitiveness and growth — labor, productivity, and technology — across ten industries and three business units.
Contact center outsourcing and transformation
CX automation, AI, analytics, and cloud acceleration
Full-service social, marketing, and brand ambassadorship
What we do
Services and solutions
Aligning marketing, IT, and customer experience teams, we address some of today’s biggest business challenges to competitiveness and growth — labor, productivity, technology, and creativity. Across ten industries, we provide services and solutions in the areas of:
- Contact center outsourcing and transformation
- Business process management and optimization
- CX automation, AI, analytics, and cloud acceleration and security
- Full-service marketing and brand ambassadorship
Our mission
Innovate, optimize, and grow our clients’ businesses with the perfect balance of technology and people.
- Design experiences
- Leverage technology
- Intelligently integrate people
- Deliver data-based insights
- Maximize customer lifetime value
IAOP Global Outsourcing 100
HGS has been recognized by the International Association of Outsourcing Professionals (IAOP) as one of the top outsourcing companies in the world for 12 years in a row
How we work
A few underlying philosophies enrich all of our client engagements.
HGS Customer Lifecycle Perspective
Increase customer lifetime value
At HGS, we work to enhance every step of the consumer journey and increase customer lifetime value (CLV). A customer interaction isn’t just a one-time, siloed occurrence — it’s part of a long-term effort to cultivate the desired customer relationship.
We embrace a true omnichannel approach by seamlessly engaging with consumers via phone, chat, email, mail, video, and social — and seeking out deflection and self-service opportunities.
By mapping the journey and identifying moments of truth, we transform your contact center by increasing revenue, improving efficiency, and retaining customers — for life.
HGS Work Cloud™
Tap the right people, processes, and technology worldwide
HGS Work Cloud connects onsite and virtual employees around the world. Work Cloud is a modern operational framework that provides smart, scalable access to the right people, processes, and technology for a balanced, reliable, secure, and flexible future — the way work was meant to be.
Work Cloud uniquely combines global delivery centers, engagement hubs, and work-at-home capabilities for clients to ensure optimal agent experiences and on-brand service delivery. We balance savings and satisfaction with highly flexible resourcing, as-needed co-location, and all the resilience and security of the cloud.
HGS Experts On-Demand
Access digital, technical, and CX experts on your terms
HGS Experts On-Demand provides access to experienced resources within flexible contracting timeframes. From staff augmentation and end-to-end project execution, to one-time strategy and innovation services, HGS delivers reliable and affordable support when you need it.
Transformation, pilots and proof of concepts, process reengineering and Lean consulting projects are not only in scope, they’re our specialty. Looking for long-term support? We offer managed services, too. HGS takes a platform-agnostic, on-demand approach to discover the best options for exceeding expectations.
HGS Bots&Brains™
Supercharge and streamline with the right mix of technologies and talent
To improve productivity and satisfaction, HGS combines high quality talent with a full range of customizable and ready-made AI, automation, and analytics (triple-A) technologies.
Our Agent X solution for contact centers, for example, empowers your most valuable assets (people!) with multichannel live-agent-assist tools, real-time insights, consolidated customer views, and interactive knowledge sharing. Our Automated Enterprise solutions (using a library of 600+ bots!) can streamline any CX or back-office process, fast.
The right mix of technology and talent can lead to a happier employees, a superior CX, and increased competitiveness.
What we believe
Superior client outcomes stem from vibrant employee experiences.
Social responsibility
Dedicated to People and Planet, we lend support to the environment and to the marginalized and vulnerable.
7 core values
Our core values influence every decision and permeate every office, program, team, and interaction.
Diversity, equity, and inclusion (DEI)
Our success stems from a diverse and inclusive environment that provides equal opportunity.
Continuous learning
Training Magazine counts HGS among elite trainers globally — classroom, elearning, and nesting training are just the beginning.
“The HGS team anticipates our needs, manages the business efficiently, and has a passion for the brand. This continues to ensure our success and exceed customer expectations across both digital and traditional feedback lifecycles.”
– American restaurant chain in over 100 countries
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Why clients choose us
We have hundreds of examples of the superior outcomes we’ve achieved for our clients.
Ready to make your business more competitive?
Connect with a strategic expert to learn how a partnership with HGS can help you innovate, optimize, and grow with the perfect balance of people and technology.
