Hinduja Global Solutions
A digital CX leader that champions every moment
We have the talent and technologies to deliver consistent interactions at scale
As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.
HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations.
With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of bespoke outsourcing solutions:
- Strategic consultation
- Digital transformation
- IT systems integration
- Intelligent process optimization
- Experts on-demand
Who we are
We’re big enough to deliver globally, strong enough to trust, and small enough to really care.
34Delivery centers in 8 countries
$779MAnnual revenue (Mar 2022)
40%Revenue from clients of 10+ years
4.5B Annual voice minutes
325M Annual chat sessions
219 Core BPM clients
22K Employees
55+ Technology partners
750+ Digital transformation consultants
2022 Gartner® Magic Quadrant TM
For the second consecutive year, HGS recognized as a Magic QuadrantTM Leader for Customer Service BPO
What we do
At HGS, we help you build your business for the future, with a purpose-driven, design-thinking approach to digital CX solutions & services.
Omnichannel Contact Center
Call Center Support
Digital and Chat Support
Social Engagement and Moderation
Analytics and automation
Data and Interaction Analytics
Intelligent Automation
Desktop and Process Automation
IT Experts on Demand
Tech Support
Infrastructure Management
System Integration
How we work
A few underlying philosophies enrich all of our client engagements.
HGS Customer Lifecycle Perspective
Increase customer lifetime value
At HGS, we work to enhance every step of the consumer journey and increase customer lifetime value (CLV). A customer interaction isn’t just a one-time, siloed occurrence — it’s part of a long-term effort to cultivate the desired customer relationship.
We embrace a true omnichannel approach by seamlessly engaging with consumers via phone, chat, email, mail, video, and social — and seeking out deflection and self-service opportunities.
By mapping the journey and identifying moments of truth, we transform your contact center by increasing revenue, improving efficiency, and retaining customers — for life.
HGS Bots&Brains™
Supercharge and streamline with the right mix of technologies and talent
To improve productivity and satisfaction, HGS combines high quality talent with a full range of customizable and ready-made AI, automation, and analytics (triple-A) technologies.
Our Agent X solution for contact centers, for example, empowers your most valuable assets (people!) with multichannel live-agent-assist tools, real-time insights, consolidated customer views, and interactive knowledge sharing. Our Automated Enterprise solutions (using a library of 600+ bots!) can streamline any CX or back-office process, fast.
The right mix of technology and talent can lead to a happier employees, a superior CX, and increased competitiveness.
HGS Experts On-Demand
Access digital, technical, and CX experts on your terms
HGS Experts On-Demand provides access to experienced resources within flexible contracting timeframes. From staff augmentation and end-to-end project execution, to one-time strategy and innovation services, HGS delivers reliable and affordable support when you need it.
Transformation, pilots and proof of concepts, process reengineering and Lean consulting projects are not only in scope, they’re our specialty. Looking for long-term support? We offer managed services, too. HGS takes a platform-agnostic, on-demand approach to discover the best options for exceeding expectations.
HGS Work Cloud™
Tap the right people, processes, and technology worldwide
HGS Work Cloud connects onsite and virtual employees around the world. Work Cloud is a modern operational framework that provides smart, scalable access to the right people, processes, and technology for a balanced, reliable, secure, and flexible future — the way work was meant to be.
Work Cloud uniquely combines global delivery centers, engagement hubs, and work-at-home capabilities for clients to ensure optimal agent experiences and on-brand service delivery. We balance savings and satisfaction with highly flexible resourcing, as-needed co-location, and all the resilience and security of the cloud.
IAOP Global Outsourcing 100
HGS has been recognized by the International Association of Outsourcing Professionals (IAOP) as one of the top outsourcing companies in the world for 12 years in a row
What we believe
These core values guide everyone at HGS to deliver their best work every day.
Our word is our bond.
We deliver on our promises every time.
We raise the bar higher and higher.
Continuous innovation is in our DNA.
Your success is our success.
We align everyone and everything needed to achieve our shared goals together.
We work to give.
We care for our planet as well as our people, clients, and partners.
Together, we progress.
We embrace differences and foster an environment of mutual trust, respect, and equality.
HGS is a new kind of digital CX company.
Our shared values drive every transaction and interaction we make – creating extraordinary employee experiences and outstanding client outcomes.
“The HGS team anticipates our needs, manages the business efficiently, and has a passion for the brand. This continues to ensure our success and exceed customer expectations across both digital and traditional feedback lifecycles.”
– American restaurant chain in over 100 countries
View more
Driving real value by making every moment matter
Link to: Social media response time cut by 95% for global quick-service restaurant
Link to: Delivering EPIC social engagement and in-channel customer care
Link to: Providing rapid scale and high quality for a high-growth, first-time outsourcer
Link to: Inspiring growth through retention, AHT, and CSAT wins
Link to: Enabling a 20% growth in FTEs during a government-mandated wage increase
Link to: Stacking strategies for transformational CX
Ready to make your business more competitive?
Connect with a strategic expert to learn how a partnership with HGS can help you innovate, optimize, and grow with the perfect balance of people and technology.
