Hinduja Global Solutions

A new kind of digital CX company


Modern. Frictionless. Agile.

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We are a global leader in the customer experience lifecycle, digital transformation, and business process management.

HGS is helping its clients become more competitive every day.

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.

In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

Who we are


We’re big enough to deliver globally, strong enough to trust, and small enough to really care.

20+Years of history and experience

35Delivery centers in 7 countries

$754MAnnual revenue (2021/22)

200+Clients

850+Brands served

55+Technology partners

20kEmployees

750+Digital transformation consultants

>90%Employees working from home

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2022 Gartner® Magic Quadrant TM

For the second consecutive year, HGS recognized as a Magic QuadrantTM Leader for Customer Service BPO

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What we do


By aligning marketing, IT, and customer experience teams, we address some of today’s biggest business challenges to competitiveness and growth — labor, productivity, and technology — across ten industries and three business units.

Contact center agent

HGS Consumer Engagement

Contact center outsourcing and transformation

HGS Digital

CX automation, AI, analytics, and cloud acceleration

HGS Interactive

Full-service social, marketing, and brand ambassadorship

Our mission

Innovate, optimize, and grow our clients’ businesses with the perfect balance of technology and people.

  • Design experiences
  • Leverage technology
  • Intelligently integrate people
  • Deliver data-based insights
  • Maximize customer lifetime value

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IAOP Global Outsourcing 100

HGS has been recognized by the International Association of Outsourcing Professionals (IAOP) as one of the top outsourcing companies in the world for 12 years in a row

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How we work


A few underlying philosophies enrich all of our client engagements.

HGS Customer Lifecycle Perspective

Increase customer lifetime value

At HGS, we work to enhance every step of the consumer journey and increase customer lifetime value (CLV). A customer interaction isn’t just a one-time, siloed occurrence — it’s part of a long-term effort to cultivate the desired customer relationship.

We embrace a true omnichannel approach by seamlessly engaging with consumers via phone, chat, email, mail, video, and social — and seeking out deflection and self-service opportunities.

By mapping the journey and identifying moments of truth, we transform your contact center by increasing revenue, improving efficiency, and retaining customers — for life.

HGS Consumer Engagement Solutions

HGS Work Cloud™

Tap the right people, processes, and technology worldwide

HGS Work Cloud connects onsite and virtual employees around the world. Work Cloud is a modern operational framework that provides smart, scalable access to the right people, processes, and technology for a balanced, reliable, secure, and flexible future — the way work was meant to be.

Work Cloud uniquely combines global delivery centers, engagement hubs, and work-at-home capabilities for clients to ensure optimal agent experiences and on-brand service delivery. We balance savings and satisfaction with highly flexible resourcing, as-needed co-location, and all the resilience and security of the cloud.

HGS Work Cloud

HGS Experts On-Demand

Access digital, technical, and CX experts on your terms

HGS Experts On-Demand provides access to experienced resources within flexible contracting timeframes. From staff augmentation and end-to-end project execution, to one-time strategy and innovation services, HGS delivers reliable and affordable support when you need it.

Transformation, pilots and proof of concepts, process reengineering and Lean consulting projects are not only in scope, they’re our specialty. Looking for long-term support? We offer managed services, too. HGS takes a platform-agnostic, on-demand approach to discover the best options for exceeding expectations.

Experts On-Demand

HGS Bots&Brains™

Supercharge and streamline with the right mix of technologies and talent

To improve productivity and satisfaction, HGS combines high quality talent with a full range of customizable and ready-made AI, automation, and analytics (triple-A) technologies.

Our Agent X solution for contact centers, for example, empowers your most valuable assets (people!) with multichannel live-agent-assist tools, real-time insights, consolidated customer views, and interactive knowledge sharing. Our Automated Enterprise solutions (using a library of 600+ bots!) can streamline any CX or back-office process, fast.

The right mix of technology and talent can lead to a happier employees, a superior CX, and increased competitiveness.

Intelligent Automation

What we believe


These core values guide everyone at HGS to deliver their best work every day.

Integrity

Our word is our bond.
We deliver on our promises every time.

Excellence

We raise the bar higher and higher.
Continuous innovation is in our DNA.

Collaboration

Your success is our success.
We align everyone and everything needed to achieve our shared goals together.

Sustainability

We work to give.
We care for our planet as well as our people, clients, and partners.

Environmental Social Governance

Corporate Social Responsibility

Inclusivity

Together, we progress.
We embrace differences and foster an environment of mutual trust, respect, and equality.

HGS Diversity & Inclusion

HGS

HGS is a new kind of digital CX company.
Our shared values drive every transaction and interaction we make – creating extraordinary employee experiences and outstanding client outcomes.

“The HGS team anticipates our needs, manages the business efficiently, and has a passion for the brand. This continues to ensure our success and exceed customer expectations across both digital and traditional feedback lifecycles.”

– American restaurant chain in over 100 countries
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Why clients choose us


We have hundreds of examples of the superior outcomes we’ve achieved for our clients.

Ready to make your business more competitive?


Connect with a strategic expert to learn how a partnership with HGS can help you innovate, optimize, and grow with the perfect balance of people and technology.

HGS