As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.
HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations.
With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of bespoke outsourcing solutions:
We’re big enough to deliver globally, strong enough to trust, and small enough to really care.
34Delivery centers in 8 countries
1,071 BPM, HRO, and F&A clients
10+ yearClient relationships contribute to 40% of revenue
55+ Technology partners
4.5B Annual voice minutes
325M Annual chat sessions
22K Employees
750+ Digital transformation consultants
2022 Gartner® Magic Quadrant TM
At HGS, we help you build your business for the future, with a purpose-driven, design-thinking approach to digital CX solutions and services.
Call Center Support
Digital and Chat Support
Social Engagement and Moderation
Data and Interaction Analytics
Intelligent Automation
Desktop and Process Automation
Tech Support
Infrastructure Management
System Integration
A few underlying philosophies enrich all of our client engagements.
At HGS, we work to enhance every step of the consumer journey and increase customer lifetime value (CLV). A customer interaction isn’t just a one-time, siloed occurrence — it’s part of a long-term effort to cultivate the desired customer relationship.
We embrace a true omnichannel approach by seamlessly engaging with consumers via phone, chat, email, mail, video, and social — and seeking out deflection and self-service opportunities.
By mapping the journey and identifying moments of truth, we transform your contact center by increasing revenue, improving efficiency, and retaining customers — for life.
To improve productivity and satisfaction, HGS combines high quality talent with a full range of customizable and ready-made AI, automation, and analytics (triple-A) technologies.
Our Agent X solution for contact centers, for example, empowers your most valuable assets (people!) with multichannel live-agent-assist tools, real-time insights, consolidated customer views, and interactive knowledge sharing. Our Automated Enterprise solutions (using a library of 600+ bots!) can streamline any CX or back-office process, fast.
The right mix of technology and talent can lead to a happier employees, a superior CX, and increased competitiveness.
HGS Experts On-Demand provides access to experienced resources within flexible contracting timeframes. From staff augmentation and end-to-end project execution, to one-time strategy and innovation services, HGS delivers reliable and affordable support when you need it.
Transformation, pilots and proof of concepts, process reengineering and Lean consulting projects are not only in scope, they’re our specialty. Looking for long-term support? We offer managed services, too. HGS takes a platform-agnostic, on-demand approach to discover the best options for exceeding expectations.
HGS Work Cloud connects onsite and virtual employees around the world. Work Cloud is a modern operational framework that provides smart, scalable access to the right people, processes, and technology for a balanced, reliable, secure, and flexible future — the way work was meant to be.
Work Cloud uniquely combines global delivery centers, engagement hubs, and work-at-home capabilities for clients to ensure optimal agent experiences and on-brand service delivery. We balance savings and satisfaction with highly flexible resourcing, as-needed co-location, and all the resilience and security of the cloud.
IAOP Global Outsourcing 100
These core values guide everyone at HGS to deliver their best work every day.
Our word is our bond.
We deliver on our promises every time.
We raise the bar higher and higher.
Continuous innovation is in our DNA.
Your success is our success.
We align everyone and everything needed to achieve our shared goals together.
We work to give.
We care for our planet as well as our people, clients, and partners.
Together, we progress.
We embrace differences and foster an environment of mutual trust, respect, and equality.
HGS is a new kind of digital CX company.
Our shared values drive every transaction and interaction we make – creating extraordinary employee experiences and outstanding client outcomes.
Effecting positive environmental and social change: Together
HGS is dedicated to being both a successful business and a contributing member of the communities where we operate. As a corporate citizen, we recognize our responsibility to effect positive change. Sustainable businesses require cooperation at all organizational levels, in all business units, and among all clients and partners. Sustainability is a long-term commitment, one that evolves as we each learn and grow. When you choose HGS, rest assured that you are collaborating with an organization that is not only actively working to achieve our ESG goals, but yours as well.
“The HGS team anticipates our needs, manages the business efficiently, and has a passion for the brand. This continues to ensure our success and exceed customer expectations across both digital and traditional feedback lifecycles.”
– American restaurant chain in over 100 countries
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Connect with a strategic expert to learn how a partnership with HGS can help you innovate, optimize, and grow with the perfect balance of people and technology.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
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