Champion every moment
Brands are built over time.
But they’re made in moments.
We’re a digital CX leader dedicated to delivering
winning customer interactions.
We’re a digital CX leader dedicated to delivering
2022 Gartner® Magic Quadrant TM
For the second consecutive year, HGS recognized as a Magic QuadrantTM Leader for Customer Service BPO
HGS is a digital customer experience (CX) leader with the talent and technologies needed to champion every moment.
As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.
HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations.
- Strategic consultation
- Digital transformation
- IT systems integration
- Intelligent process optimization
- Experts on-demand
Driving real value by making every moment matter
Link to: Social media response time cut by 95% for global quick-service restaurant
Link to: Delivering EPIC social engagement and in-channel customer care
Link to: Providing rapid scale and high quality for a high-growth, first-time outsourcer
Link to: Inspiring growth through retention, AHT, and CSAT wins
Link to: Enabling a 20% growth in FTEs during a government-mandated wage increase
Link to: Stacking strategies for transformational CX
Deep expertise in your industry
Our solutions are tailored to your business
Link to: Automotive
Automotive
Link to: Banking and Financial
Banking and Financial
Link to: Consumer Electronics and Technology
Consumer Electronics
Link to: Consumer Packaged Goods
Consumer Packaged Goods
Link to: Industry – Healthcare
Healthcare
Link to: Insurance
Insurance
Link to: Private: Public Sector
Public Sector
Link to: Retail
Retail and eCommerce
Link to: Telecom
Telecom
Link to: Travel and Hospitality
Travel and Hospitality
Free Whitepaper
Building a contact center for the future
Learn eight proven tactics to take your contact center to the next level
- Future-proof your contact center by improving the quality of your customer experience
- Understand the importance of a seamless, consistent brand experience across channels and touchpoint
- Learn why smart automation is key to the growth of your business and the happiness of your customer
