Champion every moment

Brands are built over time.
But they’re made in moments.

We’re a digital CX leader dedicated to delivering
winning customer interactions.

Latest news and insights

Knowledge Sharing in the Era of AI

September 26, 2023

Knowledge Sharing in the Era of AI

Combining AI and knowledge sharing improves interactions among employees and creates new knowledge that contributes to organizational performance.

ChatGPT Evolution

September 20, 2023

From GPT-1 to GPT-4: A Look at the Evolution of Generative AI

6 Ways Data Analytics is Enhancing Customer Experience

September 19, 2023

6 Ways Data Analytics is Enhancing Customer Experience

September 19, 2023

HGS Philippines Honored as Best Company to Work

September 19, 2023

HGS Agent X Aces Technology Innovation 2023

View all articles

2022 Gartner^® Magic Quadrant^TM

For the second consecutive year, HGS recognized as a Magic Quadrant^TM Leader for Customer Service BPO

Read the report

HGS is a digital customer experience (CX) leader with the talent and technologies needed to champion every moment.

As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.

HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations.

Strategic consultation
Digital transformation
IT systems integration
Intelligent process optimization
Experts on demand

Driving real value by making every moment matter

Retain customers

95%Response time reduction
Global restaurant chain provides faster care to customers with expert social team

Contain costs

$1.4MCost savings while mitigating risk
Fortune 10 retailer expands reach, responds faster, and engages more online using AI

Increase scalability

265% Productivity improvement
First-time outsourcer transforms its SaaS back office with offshoring and cloud

Generate revenue

$6MIncrease in revenue growth
Fitness company improves AHT, efficiency, CSAT, and retention with HGS’s CX champions

Improve agility

600 FTEsOnboarded in 4 months
Telecom responds quickly to regulatory change with HGS’s winning staffing techniques

Boost loyalty

92% CSAT over an 85% target
CPG company earns exceptional NPS with a customer-centric, digital channel strategy

View all case studies

Deep expertise in your industry

Our solutions are tailored to your business

Automotive

Banking and Financial

Consumer Electronics

Consumer Packaged Goods

Healthcare

Insurance

Public Sector

Retail and eCommerce

Telecom

Travel and Hospitality

Free Whitepaper

Building a contact center for the future

Learn eight proven tactics to take your contact center to the next level

Future-proof your contact center by improving the quality of your customer experience
Understand the importance of a seamless, consistent brand experience across channels and touchpoint
Learn why smart automation is key to the growth of your business and the happiness of your customer

Read the whitepaper

Read the whitepaper

Join HGS

Grow with us. Let’s achieve your dreams together.

Global locations

USA • UK • Canada • India • Philippines • Jamaica • Australia • Colombia

Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068

Registered Office: 171, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra

CIN: L92199MH1995PLC084610

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