Champion every moment

Brands are built over time.
But they’re made in moments.

We’re a digital CX leader dedicated to delivering winning customer interactions.

Gartner Magic Quadrant Leader award laurel
APEX Training award laurel
AI Breakthrough award laurel
Transformation of the Year award laurel
TMC Product of the Year award laurel

Latest news and insights

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Patrick Elliott
Challenges of Social Media Engagement
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HGS is a digital customer experience (CX) leader with the talent and technologies needed to champion every moment.

As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.

With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of bespoke outsourcing solutions:

  • Strategic consultation
  • Digital transformation
  • IT systems integration
  • Intelligent process optimization
  • Experts on-demand

HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations.

Superior customer experiences

Ensure superior customer experiences through traditional and digital channels supporting all phases of the customer lifecycle.

HGS Consumer Engagement Solutions

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Intelligent automation, digital transformation, and strategy

Improve customer engagement, optimize operations, reduce cost, and increase revenue through frictionless digital experiences.

HGS Digital

Meaningful, interactive marketing

Become more easily discoverable and connect at a deeper level in the digital matrix with strategic, creative services that leverage our CRM experience, social offerings, and intelligent technologies.

HGS Interactive

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Superior outcomes with
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Deep expertise in your industry

Our solutions are tailored to your business

Join HGS

Grow with us. Let’s achieve your dreams together.