Leader in Customer Service BPO

Gartner recognized HGS in the 2021 Magic Quadrant

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Latest news & insights

Webinar | Social determinants of health: Your questions answered

Event | Special needs plan alliance fall forum

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Event | California Association of Health Plans annual conference

Event | CIO Digital Summit – Capitalizing on new influence

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Event | Execs in the Know Customer Response Summit

The human side of healthcare analytics

Event | Texas Association of Health Plans

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Correct Call Center Staffing: A Critical Solution to Travel’s Post-Pandemic CX Crisis

Chatbot,Assistant,Conversation,,Ai,Artificial,Intelligence,Technology,Concept.,Casual,Business

Redefining Recruitment Paradigms With Automated Chatbots At HGS

The future of work: 5 key insights from CX industry experts

Amanda Sternquist of HGS Digital: Five Ways To Leverage Instagram To Dramatically Improve Your Business

Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty

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Role of change management in automation

Get a grip: Prevent slip-and-falls with AI-powered solutions

White Paper | AI-enabled workplace safety solutions – Download Now

New CMS data interoperability rule takes effect July 1

HGS announces Q4 and full-year results for FY2021

Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021

Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021

Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results

Go with the flow and see where it takes you: Natarajan Radhakrishnan

Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community

Hinduja Global Solutions to create over 560 Northern Ireland jobs

Webinar | Rev up revenue with social care opportunities

COVID-19 vaccines for children: Timing, side effects, and more

Philippines contact center agents quickly transition to home operations with great results

White Paper | To offshore or not to offshore

Three ways healthcare engagement models differ from other industries

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Social media playbook: 7 steps to supercharge social customer care

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HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City

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Bringing service to the client: Why a social contact center is essential for modern customer service

Creative contracting models beyond FTE in the digital era

Cookies crumble: How CDPs are eating into DMP’s business

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How to talk to someone who’s hesitant to get the COVID-19 vaccine

Feds seek more vaccines at practices, but delays hamper the plan

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HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services

Effectively handling clinical denials amid a pandemic backlog of elective surgeries

White Paper | Outsourcing your contact center for the first time? Here’s what you need to know

HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution

Modeling impactability with predictive analytics can drive better outcomes in whole-person care

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eBook | 5 tips to successfully manage your social media strategy

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How to excel with data analytics

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Translating data to everyday language

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HGS AxisPoint Health to speak at SNP Alliance Spring Roundtable

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How to make tech support faster and easier—for both customers and agents

Using smart solutions to create low-effort, high-value tech support

10 factors in selecting an automation partner

Contact center infrastructure: It’s time to assess your tools and technology

Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India

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White Paper | Beyond measure: Making social care count

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eBook | Measuring intelligent automation success

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eBook | Definitive cloud governance guide

3 Top customer experience trends every retailer should know about

Customization for your customers: 5 hyper-personalization trends for 2021

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Improve agent work-at-home performance with 8 unconventional uses of speech analytics

Boost CSAT, ESAT, retention, and savings with a Modern CX approach

‘Choose to challenge’ to make life happen!

HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions

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How to rethink your social media strategy

COVID-19 and healthcare: 3 areas of market focus

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Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18

Modernizing your contact center: The first step toward a more engaging patient experience

Why and how the most innovative CMOs will own the contact center

HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies

For better RCM, prioritize people and track with technology

How to create a fantastic retail experience that keeps bringing customers back for more

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258+ healthcare revenue cycle companies to know | 2020

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When furloughs are on the table: 6 strategies to put your employees first

Preventing and appealing clinical denials with analytics, automation, and AI

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Top 5 customer experience trends of 2021

Qualtrics enables HGS to continually improve our employee experience to create a great place to work

Four digital technologies that will transform the customer experience

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Ready to modernize your contact center? Assess trends with care

Become a better business detective with image analytics

How self-service experience can reduce customer confusion and increase satisfaction

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COVID-19 and healthcare: 3 areas of market focus

Three digitized ways to improve the member experience

HGS’s 2020 highlights: Achievement amidst adversity

10 creative ways to leverage advanced analytics

White Paper | DevSecOps: Building secure enterprise applications, at speed

A COVID-19 update from our company’s consulting physician

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Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay

Candidates will have to hone their digital capabilities

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White Paper | Creating an effective social media crisis plan

HGS is on board as one of Valuable 500 companies!

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Turn Work@Home into on-demand with agent self-scheduling

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Preparing for the post-pandemic rise of digital nomadism

Report | HGS recognized as a leader in Gartner 2021 Magic Quadrant for customer service BPO

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HGS Axispoint Health and Parkland Community Health Plan partner to deliver disease management

Who owns automation in the enterprise?

HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier

HGS focuses on giving during holiday season

Member experience: Never a better time for digital enablement

Automation Anywhere IMEA Partner Award

A self-sufficient staff: 5 tips for recruiting work-at-home employees

The Cloud Computing Excellence Award

Bronze 2020 Stevie Winner for Women in Business

Female Executive of the Year – Business Services 2020

2020 Golden Bridge Business and Innovation Award

HGS launches new contact center analytics platform

Best Large Customer Service Team 2020 (Finalist)

Responding in a Crisis – Best Partnership Solution 2020 (Finalist)

HGS introduces EDE Pathway Solution to streamline enrollment for health plan issuers to be utilized by brokers and consumers

Webinar | Modernizing apps using AWS cloud databases

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White Paper | Effectively managing the volume of social media activity

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Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots

Business Process Management industry gets a boost during COVID-19

Everest Group identifies HGS as a major contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®

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White Paper | Using AI to improve the contact center customer experience

HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program

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HGS Digital achieves Amazon Connect Service Delivery designation for contact centers

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HGS Digital executes reseller agreement with Adobe

2020 IAOP Global Impact Sourcing Award

4 ways that healthcare systems can manage denied claims

Webinar | Leveraging Bots&Brain™ for the new normal

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Webinar | Award-Winning Social Media Strategies for the CX Generation

Stevie Customer Service Team of the Year 2020

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Webinar | Measuring the voice of your customer in an AI-driven world

Healthcare customer engagement: Charting an empathetic experience

Accelerating AI during COVID: Getting more bang from your bots

White Paper | Get your social score

ISG Index 2020 – Booming 15 – Sourcing Provider Standouts

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White Paper | Everything you need to know about CDPs guide

White Paper | Using customer data platforms: a guide to successful data-driven, hyper-personalized marketing

Evaluating retail CRM whitepaper cover image

White paper | A must-read guide: selecting a retail CRM system

White Paper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud

White Paper | A comprehensive guide to evaluating customer data platforms (CDPs)

Transforming Marketing whitepaper cover image

White Paper | Transforming the marketing department for the digital age

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White Paper | Machine learning 101 for savvy retail marketers

White Paper | A look at disaster recovery and the viability of a cloud-based solution

Enterprise mobile strategy whitepaper cover image

White Paper | How to create an enterprise mobile strategy

White Paper | Cybersecurity threats to enterprises: surviving the rise of cybercrime

Excellence in customer service award 2020 badge

Outsource Partner of the Year Award BI Group

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Webinar | Steps To Navigate Social Media During a Crisis

Diversity Impact – 2020 World HRD Congress and Awards

Best Workplace Practices – 2020 World HRD Congress and Awards

Best Employee Relations Practices – 2020 World HRD Congress and Awards

Best Use of Social Media – 2020 World HRD Congress and Awards

IAOP Excellence in Strategic Partnerships 2020

IAOP 2020 Excellence in Strategic Partnerships

2020 IAOP Global Outsourcing 100 Award

A person is looking at his tablet visibly happy with the customer experience.

Cognitive contact center: Using AI to improve the customer experience

Picking up the pace: Healthcare’s evolution to social media

Instahiring Trailblazers 2020 Award

2020 Customer Fest Leadership Award – Best Use of Data and Insights

HGS hits $1 billion in recovered payments for healthcare systems’ toughest claims

A young man analyzes data on a tablet as he stands behind a glass wall with reports and notes on it

Headless CMS bridges the cross-channel chasm

Data center with a wall of components: switches, storage systems, servers, routers, other devices

How to choose the right cloud service provider for your organization

Best-in-class social media customer care: What our experts want you to know

Modern outsourcing Is driven by insight and partnership – Not cost!

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Why leverage cloud and how to get rolling

Can companies continue to price services using FTE and headcount?

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What is hyper-personalization?

9 Steps to defining an enterprise mobile strategy

Combining bots and brains to transform CX: Your questions, answered

We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.

HGS is helping make its clients more competitive every day. We combine our deep domain expertise with technology-powered services in automation, analytics, and digital transformation. Our back-office processing, contact centers, traditional and digital customer care, and HRO solutions deliver a transformational impact for our clients.

Superior customer experiences

Superior customer experiences through traditional and digital channels supporting all phases of the customer lifecycle.

Consumer Engagement Solutions >

Intelligent automation, digital transformation, and strategy

Improve customer engagement, optimize operations, reduce cost, and increase revenue through frictionless digital experiences.

HGS Digital >

World-class healthcare business process management

Do more with less, provide better care and health outcomes, and provide a better experience for your patients, members, customers, employees, and partners.

HGS Healthcare >