Champion every moment

Brands are built over time.
But they’re made in moments.

We’re a digital CX leader dedicated to delivering
winning customer interactions.

About HGS

Gartner Magic Quadrant Leader award laurel
APEX Training award laurel
AI Breakthrough award laurel
Transformation of the Year award laurel
TMC Product of the Year award laurel

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Latest news and insights

ChatGPT Evolution

From GPT-1 to GPT-4: A Look at the Evolution of Generative AI

ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.

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HGS is a digital customer experience (CX) leader with the talent and technologies needed to champion every moment.

As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.

HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations.

More about HGS

  • Strategic consultation
  • Digital transformation
  • IT systems integration
  • Intelligent process optimization
  • Experts on demand

Driving real value by making every moment matter

Link to: Social media response time cut by 95% for global quick-service restaurant

Retain customers

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95%Response time reduction
Global restaurant chain provides faster care to customers with expert social team

Link to: Processing more than 1.6M social moments annually for a leading retailer

Contain costs

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$1.4MCost savings while mitigating risk
Fortune 10 retailer expands reach, responds faster, and engages more online using AI

Link to: Providing rapid scale and high quality for a high-growth, first-time outsourcer

Increase scalability

travel booking online

265% Productivity improvement
First-time outsourcer transforms its SaaS back office with offshoring and cloud

Link to: Inspiring growth through retention, AHT, and CSAT wins

Generate revenue

fitness

$6MIncrease in revenue growth
Fitness company improves AHT, efficiency, CSAT, and retention with HGS’s CX champions

Link to: Enabling a 20% growth in FTEs during a government-mandated wage increase

Improve agility

man working from home

600 FTEsOnboarded in 4 months
Telecom responds quickly to regulatory change with HGS’s winning staffing techniques

Link to: Stacking strategies for transformational CX

Boost loyalty

Blocks-Background

92% CSAT over an 85% target
CPG company earns exceptional NPS with a customer-centric, digital channel strategy

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Deep expertise in your industry

Our solutions are tailored to your business

Link to: Automotive

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Automotive

Link to: Banking and Financial

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Banking and Financial

Link to: Consumer Electronics and Technology

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Consumer Electronics

Link to: Consumer Packaged Goods

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Consumer Packaged Goods

Link to: Industry – Healthcare

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Healthcare

Link to: Insurance

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Insurance

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Public Sector

Link to: Retail

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Retail and eCommerce

Link to: Telecom

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Telecom

Link to: Travel and Hospitality

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Travel and Hospitality

Free Whitepaper

Building a contact center for the future

Learn eight proven tactics to take your contact center to the next level

  • Future-proof your contact center by improving the quality of your customer experience
  • Understand the importance of a seamless, consistent brand experience across channels and touchpoint
  • Learn why smart automation is key to the growth of your business and the happiness of your customer

Read the whitepaper

Join HGS

Grow with us. Let’s achieve your dreams together.

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Global locations

USA • UK • Canada • India • Philippines • Jamaica • Australia • Colombia

Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068

Registered Office: 171, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra

CIN: L92199MH1995PLC084610

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