Champion every moment

Brands are built over time.
But they’re made in moments.

We’re a digital CX leader dedicated to delivering
winning customer interactions.

Gartner Magic Quadrant Leader award laurel
APEX Training award laurel
AI Breakthrough award laurel
Transformation of the Year award laurel
TMC Product of the Year award laurel

Latest news and insights


CX Buyers’ Insights Report

Customer experience decision-makers are investing in technologies, but what about talents?

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Are You a CX Rockstar?

HGS is a digital customer experience (CX) leader with the talent and technologies needed to champion every moment.

As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.

HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations.

More about HGS

  • Strategic consultation
  • Digital transformation
  • IT systems integration
  • Intelligent process optimization
  • Experts on demand

Driving real value by making every moment matter

Link to: Social media response time cut by 95% for global quick-service restaurantLink to: Processing more than 1.6M social moments annually for a leading retailerLink to: Providing rapid scale and high quality for a high-growth, first-time outsourcer
Link to: Inspiring Growth through Retention, AHT, and CSAT WinsLink to: Enabling a 20% growth in FTEs during a government-mandated wage increaseLink to: Stacking strategies for transformational CX

Deep expertise in your industry

Our solutions are tailored to your business

Free Whitepaper

Building a contact center for the future

Learn eight proven tactics to take your contact center to the next level

  • Future-proof your contact center by improving the quality of your customer experience
  • Understand the importance of a seamless, consistent brand experience across channels and touchpoint
  • Learn why smart automation is key to the growth of your business and the happiness of your customer

Read the whitepaper

Join HGS

Grow with us. Let’s achieve your dreams together.