Leader in Customer Service BPO

Gartner recognized HGS in the 2021 Magic Quadrant

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Invest Northern Ireland and HGS
Bringing CX to Health Insurance
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2020 in review
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COVID-19 update
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Automation Anywhere Award
TMC CX Innovation Award 2020
Cloud Computing Excellence Award
Bronze 2020 Stevie Winner for Women in Business
2020 Best in Partnership award
ECCCSA Awards Finalist 2020
ECCCSA Awards Finalist 2020
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IAOP Impact Sourcing Champions
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Silver Stevie Award
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ISG Index Booming 15 Sourcing Standout
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2020 World HRD Congress Award
2020 World HRD Congress Award
2020 World HRD Congress Award
IAOP Excellence in Strategic Partnerships 2020
Training Magazine Top 125 Award
IAOP Global Outsourcing 100
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Instahiring Trailblazers Award 2020
Customer Fest Leadership Awards 2020
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We are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.

HGS is helping make its clients more competitive every day. We combine our deep domain expertise with technology-powered services in automation, analytics, and digital transformation. Our back-office processing, contact centers, traditional and digital customer care, and HRO solutions deliver a transformational impact for our clients.

Superior customer experiences

Superior customer experiences through traditional and digital channels supporting all phases of the customer lifecycle.

Consumer Engagement Solutions >

Intelligent automation, digital transformation, and strategy

Improve customer engagement, optimize operations, reduce cost, and increase revenue through frictionless digital experiences.

HGS Digital >

World-class healthcare business process management

Do more with less, provide better care and health outcomes, and provide a better experience for your patients, members, customers, employees, and partners.

HGS Healthcare >

Superior outcomes with
#automation #analytics #digitaltransformation #backoffice #contactcenters #customercare #HRO

Deep expertise in your industry

Our solutions are tailored to your business

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