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Krishna Kumar2021-05-04 01:47:002021-05-11 16:35:48HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
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Krishna Kumar2021-05-03 05:54:002021-05-11 15:47:59Modeling impactability with Predictive Analytics can drive better outcomes in Whole-Person Care
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Krishna Kumar2021-04-29 02:59:112021-05-11 15:48:51How to excel with Data Analytics
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Krishna Kumar2021-04-28 11:44:002021-05-11 15:49:35Translating data to everyday language
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Krishna Kumar2021-04-06 04:50:002021-05-11 16:37:49HGS AxisPoint Health to speak at SNP Alliance Spring Roundtable
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Krishna Kumar2021-04-06 03:13:002021-05-11 15:50:43How to make tech support faster and easier—for both customers and agents
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Virgil Wong
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Virgil Wong2021-04-05 11:35:002021-05-11 15:51:56Using smart solutions to create low-effort, high-value tech support
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Virgil Wong2021-03-30 14:56:002021-05-11 15:52:39Contact center infrastructure: It’s time to assess your tools and technology
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Virgil Wong2021-03-30 12:39:002021-05-11 15:23:48Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
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Krishna Kumar2021-03-17 04:16:002021-05-11 15:53:513 Top customer experience trends every retailer should know about
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Krishna Kumar2021-03-08 04:38:002021-05-11 15:54:35‘Choose to challenge’ to make life happen!
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Krishna Kumar2021-03-05 06:05:002021-05-11 16:14:32HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
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Krishna Kumar2021-03-02 05:06:002021-05-11 15:55:18How to rethink your social media strategy
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Krishna Kumar2021-02-26 08:09:002021-05-11 15:56:09COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar2021-02-24 08:34:002021-05-11 15:32:20Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18
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Krishna Kumar2021-02-22 09:07:002021-05-11 15:58:23Modernizing your contact center: The first step toward a more engaging patient experience
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Krishna Kumar2021-02-22 06:55:002021-05-11 15:58:50Why and how the most innovative CMOs will own the contact center
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Kimberly Dou
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Kimberly Dou2021-02-12 19:40:142021-05-11 16:38:38HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
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Krishna Kumar2021-02-11 09:16:002021-05-11 16:18:04HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies
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Krishna Kumar2021-02-08 07:48:002021-05-11 15:59:30How to create a fantastic retail experience that keeps bringing customers back for more
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Krishna Kumar2021-02-04 08:50:002021-05-11 15:57:44258+ healthcare revenue cycle companies to know | 2020
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Krishna Kumar2021-02-02 08:31:002021-05-11 15:46:27When furloughs are on the table: 6 strategies to put your employees first
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Krishna Kumar2021-02-01 06:48:002021-05-11 16:02:01Top 5 customer experience trends of 2021
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Krishna Kumar2021-01-28 09:10:002021-05-11 16:05:15Qualtrics enables HGS to continually improve our employee experience to create a great place to work
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Krishna Kumar2021-01-28 08:27:002021-05-11 16:07:26Four digital technologies that will transform the customer experience
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Krishna Kumar2021-01-25 08:40:002021-05-11 16:09:00How self-service experience can reduce customer confusion and increase satisfaction
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Krishna Kumar2021-01-13 08:58:002021-05-11 16:10:12Three digitized ways to improve the member experience
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Krishna Kumar2021-01-05 09:05:002021-05-11 16:10:59Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay
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Krishna Kumar2021-01-04 09:23:002021-05-11 16:11:30Candidates will have to hone their digital capabilities
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Krishna Kumar2020-12-10 09:06:002021-05-11 16:40:23HGS Axispoint Health and Parkland Community Health Plan partner to deliver disease management
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Krishna Kumar2020-12-08 02:53:002021-04-30 03:08:45HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
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Krishna Kumar2020-10-08 03:34:002021-04-30 03:44:21HGS Launches New Contact Center Analytics Platform
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Krishna Kumar2020-10-01 03:45:002021-05-11 16:42:17HGS introduces EDE Pathway Solution to streamline enrollment for health plan issuers to be utilized by brokers and consumers
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Krishna Kumar2020-09-23 04:51:002021-05-11 16:20:12Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots
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Krishna Kumar2020-09-10 03:54:002021-05-11 16:43:25Business Process Management industry gets a boost during COVID-19
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Krishna Kumar2020-08-27 04:06:002021-05-11 16:44:47Everest Group identifies HGS as a major contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®
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Krishna Kumar2020-08-24 04:38:002021-05-11 16:45:33HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
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Krishna Kumar2020-08-20 05:06:002021-05-11 16:22:58HGS Digital achieves Amazon Connect Service Delivery designation for contact centers
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Krishna Kumar2020-08-17 05:16:002021-05-11 16:24:40HGS Digital executes reseller agreement with AdobeWe are a global leader in business process management (BPM) and optimizing the customer experience lifecycle.
HGS is helping make its clients more competitive every day. We combine our deep domain expertise with technology-powered services in automation, analytics, and digital transformation. Our back-office processing, contact centers, traditional and digital customer care, and HRO solutions deliver a transformational impact for our clients.
Superior customer experiences through traditional and digital channels supporting all phases of the customer lifecycle.
Improve customer engagement, optimize operations, reduce cost, and increase revenue through frictionless digital experiences.
Do more with less, provide better care and health outcomes, and provide a better experience for your patients, members, customers, employees, and partners.
Enhance your customers’ entire journey lifecycle to increase their lifetime value
Superior outcomes with
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Our solutions are tailored to your business
